Serra Trussville Kia

Great service Frankie was a great help. He was making sure I was taken care off throughout my wait. I recommend going to Serra Kia of Trussville Frankie was a great help. He was making sure I was taken care off throughout my wait. I recommend going to Serra Kia of Trussville More

Great Service The service rep was very helpful, informative, and friendly. My service rep helped me get access to my maintenance package. I was visiting Trussville The service rep was very helpful, informative, and friendly. My service rep helped me get access to my maintenance package. I was visiting Trussville from Florida and wanted to get my car checked before I got back on the road. The process was very smooth:) More

Great Service! My first time here! The service was fast and Frankie was so friendly and helpful. He explained everything to me that they checked on my car as well as My first time here! The service was fast and Frankie was so friendly and helpful. He explained everything to me that they checked on my car as well as any concerns I should be worried about. There were snacks and drinks as well as television there in the waiting area for entertainment as you wait. More

Great! Bill helped me purchase my new 2019 Kia Optima. When describing what I wanted, he was patient and helped me through the process. Great job! Bill helped me purchase my new 2019 Kia Optima. When describing what I wanted, he was patient and helped me through the process. Great job! More

Great! I went in to get a tire check out. The service members were very helpful through the process. They were very diligent with their work and my time! I went in to get a tire check out. The service members were very helpful through the process. They were very diligent with their work and my time! More

Frankie was THE best I pulled up with a punctured tire and was in desperate need of an oil change. I immediately saw on the door that the service department had closed 5 m I pulled up with a punctured tire and was in desperate need of an oil change. I immediately saw on the door that the service department had closed 5 minutes prior to me pulling in. Frankie greeted us with a smile, answered all of my questions, and went above and beyond. I apologized and told him that if they could just get me a tire then I could get an oil change the next day. He told me that the service department would be happy to take care of it all and not to stress. He walked us to the waiting room and offered drinks and refreshments. We found out that I didn’t have the extended road hazard warranty but he assured me that he would see what he could do for us. It felt like no time we he walked back in with a smile and said he was finished. I paid way less than expected, mostly because I stressed so much not knowing what to expect lol Frankie was absolutely wonderful from beginning to end. I will definitely be coming to Serra Kia for all of my needs from now on just because of him. He really made my day after stressing my punctured tire. More

Tire rotation I had received a discount tire rotation notification and did not have it with me at the time I visited. Frankie gave me the discount without the pape I had received a discount tire rotation notification and did not have it with me at the time I visited. Frankie gave me the discount without the paperwork. He was friendly and knowledgeable.. More

The Gold Standard Of all the cars I’ve purchased over the last 40 plus years, this has been the most pleasant as well as the easiest. The entire team worked with machin Of all the cars I’ve purchased over the last 40 plus years, this has been the most pleasant as well as the easiest. The entire team worked with machine precision which helped make the transaction easy and pleasant. My salesman Bill Ault was awesome to work with. More

Great experience at Trussville Kia dealership! One of the top experiences I’ve ever had getting work done on my car! Frankie was very helpful starting with my initial phone call to the dealership. One of the top experiences I’ve ever had getting work done on my car! Frankie was very helpful starting with my initial phone call to the dealership. The appointment was quick and the waiting room has coffee AND snacks! This location is actually located farther away from my house than other Kia dealerships, but I would definitely drive to this one again over other dealers because the service was so great! More

Routine service I just needed an oil change & tire rotation. It took a bit of time but they have a pleasant waiting area. I found myself wandering outside & the servi I just needed an oil change & tire rotation. It took a bit of time but they have a pleasant waiting area. I found myself wandering outside & the service guy hunted me down a couple times with updates and offered me bottled water & snacks. Very friendly and helpful. More