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Serra Buick GMC Champaign
Savoy, IL
120 Reviews
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120 Reviews of Serra Buick GMC Champaign
July 07, 2025
The service department could use some improvement. The first time I took my Yukon XL in for an electric door lock problem, I was told they did't have the part in stock and to return in 2 days. O.K., n The first time I took my Yukon XL in for an electric door lock problem, I was told they did't have the part in stock and to return in 2 days. O.K., not unusual. When I returned in 2 days, I was then informed that the wrong part was sent (after seeing the service report, I discoveted the wrong part was ordered). I was then told I would be called the next day when the correct part was received. After rearranging my schedule for the next day, I received no phone call whether or not the part came in. I called the dealership in the early p.m. and talked to the parts department and discovered the part was there all along. This was last Thursday, Friday being the 4th. I had to wait until Monday to get the repair done. A full week to get a simple repair completed seems excessive to me, all because of poor communication between the service manager, the parts department and resultant extra effort required by the customer. More
by mumama19
Employees Worked With
Duane, parts manager
June 27, 2025
I felt that the recommended repairs were not only extensive but, more importantly, very expensive—especially after researching and comparing similar services at other dealerships. As a regular custom extensive but, more importantly, very expensive—especially after researching and comparing similar services at other dealerships. As a regular customer, I didn’t expect this from Serra Buick GMC. I also found out that some dealerships waive diagnostic fees for high-cost repairs, which wasn’t even mentioned to me here. Overall, I’m a bit disappointed with the experience. Nearly $7,500 in recommended repairs were presented without a clear explanation of the problem or a detailed itemized quote—just a fixed price. That doesn’t feel very professional or transparent to me. More
by Ap
Employees Worked With
Jessica
March 09, 2025
I'm happy now to see others complaining about having 2-2. 5 hours for an oil change by Serra Buick GMC Champaign--they are definitely going down in service. Explain to me how a person sets an appointment up 5 hours for an oil change by Serra Buick GMC Champaign--they are definitely going down in service. Explain to me how a person sets an appointment up online and has to sit for that long when they are not busy!!? More
by dosdon2
Employees Worked With
manager
March 02, 2025
Worded Martin serviced my vehicle for many years and they were very good. I gave the new owners my service but the service part went down in quality and pricing went up quickly. Serra Buick gave me an esti were very good. I gave the new owners my service but the service part went down in quality and pricing went up quickly. Serra Buick gave me an estimate for a repair and when I it seemed high, I got another quote that was 1/3 what Serra was going to charge. That was enough for me. If you are using Serra out of loyalty to Worden Martin’s good service in the past you are being ripped off. If your car is under warranty, no problem but if out of warranty go to another service provider and save your money. Serra is only interested in taking as much of your money hoping you don’t do a comparison. More
by Threeputt
Employees Worked With
Buick store Service Manager Curtis and his service advisor.
February 24, 2025
I recently had a very disappointing experience at the Serra dealership in Champaign. After expressing interest in a 2013 Series 1 BMW, I was assured by Rocky, Advante, and Christian through daily emails Serra dealership in Champaign. After expressing interest in a 2013 Series 1 BMW, I was assured by Rocky, Advante, and Christian through daily emails, phone calls, and texts, that my husband and I had an appointment on Saturday 2/22 to look at the car. I was also assured that the car was reserved for me. The morning of our 1:30pm appointment I received a call from Advante stating that the car had sold. The lack of disregard for my time is completely unacceptable. Be very careful when dealing with this dealership and always make sure to get everything in writing. Very unprofessional! More
by deb_ray10
Employees Worked With
Rocky, Advante, Christian
March 08, 2024
I took my 2019 Colorado to Serra GMC for an oil change that took two hours and also had the cabin filter replace big mistake. Slowest service I have ever seen and staff was rude as xxxx. I asked you th that took two hours and also had the cabin filter replace big mistake. Slowest service I have ever seen and staff was rude as xxxx. I asked you the owner of Serra and they told me they had no clue who they were working for they lied to me but after demanding I was given a name of Ben. Called spoke with a very nice lady she took all my information and number so Ben could call me back. I strongly suggest you avoid Serra GMC service unless you enjoy throwing hard earned money away for BAD service, and employees that will bold face lie to your face. I will go back to Sullivan Park Hill from now on. No one wanted to be honest so I can only image how they are not honest when it comes to your vehicle and doing work that is. not needed to make a bigger commission. I also asked two sales people they were also rude as the others and would not give me the owners name. The should remove the picture of Mr Serra on the wall they are all making him look really bad. Lets see if I get a call back. More
by BillM
Employees Worked With
Dwaine
November 28, 2023
Well I had different tires put on my then new truck and this shop did the alignment supposedly. I spent $1220 on tires install and 4 wheel alignment. But 9000 miles later(80,000) miles tires all my tires a this shop did the alignment supposedly. I spent $1220 on tires install and 4 wheel alignment. But 9000 miles later(80,000) miles tires all my tires are wore wrong, from a bad alignment or no alignment. I talked to many places today and all inform it goes back to the alignment that most likely was done wrong here or not at all. When I talked to the service mgr today he did not seem to care much and was not offering any help. I'm sure if I went to Sullivan Parkhill in the first place I would not have these issues. Even Truck Trends says the alignment was the issue. Horrible costly experience. Maybe a BBB issue, not sure yet. More
by ThinBlueLine
Employees Worked With
Service manager
October 17, 2023
Extremely rude customer service was just trying to find out the availability of a vehicle and was spoken to by Becca ! Changed my whole mind I will not purchase from this dealership they need to reevaluat out the availability of a vehicle and was spoken to by Becca ! Changed my whole mind I will not purchase from this dealership they need to reevaluate their employees More
by alyssam990
Employees Worked With
Becca
January 02, 2018
Terrible service The service is extremely slow scheduled appointment for an oil change and I sat and waited 2.5 hours for them to do a 30 minute job The service is extremely slow scheduled appointment for an oil change and I sat and waited 2.5 hours for them to do a 30 minute job More
by Drtymx
Employees Worked With
George
