Serra Buick GMC Champaign

Bad Service experience Been coming to Worden Martin for more than 20 years. Have purchase several vehicles from then in the past. I still take my vehicle there for service e Been coming to Worden Martin for more than 20 years. Have purchase several vehicles from then in the past. I still take my vehicle there for service even though not purchased there. I have supported them because I thought they cared about service but I was wrong. I had my vehicle serviced there and had my windshield damaged. They couldn't deny it quick enough. Now its going to cost me out of my pocket. They lost a long time friend and supporter. It's a shame the way they handled it. Blaming the customer is not good Customer Service. Not friendly at all. Doug More

bad oil service LOF service 4/16/15; after service, car left big oil spots over night 4/16 & after driving 100 mi. 4/17, left small spots 4/18; oil reservoir full, su LOF service 4/16/15; after service, car left big oil spots over night 4/16 & after driving 100 mi. 4/17, left small spots 4/18; oil reservoir full, suspect overfill, poor filter or seal, poor cleanup after very big spill...I'll return to get this fixed, next time I'll go somewhere else. More

Happy camper was satisfied with my last visit . George did a great job getting car serviced!! I am especially happy with the new management changes!!! Walt i was satisfied with my last visit . George did a great job getting car serviced!! I am especially happy with the new management changes!!! Walt is a good More

Corroded battery post/hood latch My car was dead so called AAA for a jump. When the connection was made I could see bad corrosion on the battery post and since we live in a retiremen My car was dead so called AAA for a jump. When the connection was made I could see bad corrosion on the battery post and since we live in a retirement complex I didn't have any auto related tools to clean off the post. I took it to Worden-Martin to check out and they found a bad cell in the battery so replaced the battery under warrantee. They also checked on the hood attachment and found a frayed cable which they replaced at no charge. They then topped it off with a free wash so a happy customer left with a clean, well running car. More

Oil change ?'s about radio Customer service is always been great! Disturbing thing is I was complaining about my 2013 Acadia radio acting like a skipping record. I was given a Customer service is always been great! Disturbing thing is I was complaining about my 2013 Acadia radio acting like a skipping record. I was given a 2 page information sheet about HD radios in certain GMC vehicles that do this, like this is normal. Even some of the 2015 vehicles. Obviously not the dealers fault but they and the sales people should be aware before selling someone a vehicle. Doubt I'll ever buy another GMC vehicle. More

Long standing happy Customer I have always been happy with the service! I have been a customer of Worden Martin since 1970.I have had many vehicles serviced and repaired. I know I have always been happy with the service! I have been a customer of Worden Martin since 1970.I have had many vehicles serviced and repaired. I know many of the staff and all are great to work with. I would recommend this dealership to anyone!! More

A visit from H---. Your rep. was very rude and it was obvious he did not want to fix these brakes which have never been right. the first time your other dealer took to t Your rep. was very rude and it was obvious he did not want to fix these brakes which have never been right. the first time your other dealer took to the cleaners for 200.00 and I only went there because I didn't trust you guys. So when their job sucked and their mech. scratched my hood I tried your team. I also was concerned with my front end and your rep. acted like it was not anything he cared to look at. I have bought 3 trucks and one car with this place never again. I would like to know when Buicks rep. will be there next. Thanks Dan Custer More

Recall and regular service I have been doing business with Worden Martin since 1990 and have always been very satisfied with their friendly staff and how quick they can get my v I have been doing business with Worden Martin since 1990 and have always been very satisfied with their friendly staff and how quick they can get my vehicle in for service. J Warnes More

Regular Maintenance and Warranty Everything went smoothly as usual. I really trust the service department. They are great to work with and I would recommend them to anyone. Just Everything went smoothly as usual. I really trust the service department. They are great to work with and I would recommend them to anyone. Just Great. More

Warranty service I took my car in for a problem with the infotainment system. I couldn't get the date and time settings to stay set after the vehicle was turned off a I took my car in for a problem with the infotainment system. I couldn't get the date and time settings to stay set after the vehicle was turned off and then back on. Worden Martin techs looked at it and the unit needed to be replaced. They ordered the parts and installed them with no hassles. Also gave me a ride home and back to dealership. Great service! More