Secret City Chrysler Dodge Jeep RAM

I bought a used car here on the weekend when detailing was not available, so they made me a detailing appt. after the service they only cleaned about half of needed detailing. Within 2 weeks they were wan was not available, so they made me a detailing appt. after the service they only cleaned about half of needed detailing. Within 2 weeks they were wanting to buy my car back but will not willing to pay what I have put into it,struts, shocks, and tires on this vehicle and found it has been wrecked(supposedly had a good car fax report) there is something wrong with the driveshaft, suspension, possibly cv joints and the lifetime warranty will not cover unless something breaks. I will not go back to this dealership!!!!! More

Secret City Chrysler Jeep service department is fast. Brittany made sure that maintenance was done and my vehicle was returned when promised. I would recommend Secret City Jeep Chrysler to my family and Brittany made sure that maintenance was done and my vehicle was returned when promised. I would recommend Secret City Jeep Chrysler to my family and friends. More

My service advisor Jill was prompt in greeting me at time of arrival. She went through the services to be completed. She was professional, courteous and very personable. She kept me updated as to the status of arrival. She went through the services to be completed. She was professional, courteous and very personable. She kept me updated as to the status of my vehicle and apologetic when tech ran into a snag that prolonged my visit. Upon completion she went over work completed. I would love it if she were to remain my advisor. More

Fast,friendly and courteous! Kate Stone was on top of everything! Clearly an asset to Secret City! Thanks again for a job well done! Kate was knowledgeable about my Jeep and I like that on a service depa everything! Clearly an asset to Secret City! Thanks again for a job well done! Kate was knowledgeable about my Jeep and I like that on a service department!! More

Nikki our service advisor was wonderful. My car was completed quickly and on time. Also left Very clean. I would highly recommend them. Thank you completed quickly and on time. Also left Very clean. I would highly recommend them. Thank you More

I have been using Secret City from March 2020 when I bought a new Ram. Every service call I had to make has been great. Friendly people, quick service. I drive over an hour to get there versus using the bought a new Ram. Every service call I had to make has been great. Friendly people, quick service. I drive over an hour to get there versus using the local dealerships in Jefferson City and Kodak, TN. I have never received any hassells, just good friendly service and a nice lounge to wait in. More

I had a great buying experience! The entire team was wonderful. Daniel Martinez always goes above and beyond to make sure I get the vehicle I want! He had the vehicle I wanted right up front ready to te wonderful. Daniel Martinez always goes above and beyond to make sure I get the vehicle I want! He had the vehicle I wanted right up front ready to test drive when I arrived like he said he would!! This will be the 6th car that I have purchased from him. He always gets my payments to where I need them, straight with me if a car will not work with my budget and never pressure me to do a deal!! I love, love my new van!! I highly recommend Daniel and Secret City Chrysler Dodge Jeep Ram for anyone looking to purchase a new/used vehicle!! More

I am writing this review about a HORRIBLE experience I am having with this shady, misleading car lot. I recently went there to purchase a vehicle for my wife that she found there online. We went there last having with this shady, misleading car lot. I recently went there to purchase a vehicle for my wife that she found there online. We went there last Saturday 3/6 . We were there for hours right up till closing time. We were looking at a used Infiniti QX 56 . We were really pressured to complete the sale Saturday night so that they could put the sale on there board for weekend sales. The car had not been detailed " no big deal there" however the salesman told us to go ahead and drive it home and bring it back in the morning and they would detail the car. So we take it home and when we get there none of the doors will lock. So we drive back down to the dealership as the salesman had instructed us to and they were closed. So we take it back first thing Monday morning drop it off to be detailed and have the locks looked at. Later that day the shop manager calls to inform us that the door actuators are bad and it would be 1700.00 to fix the doors so that they will lock. Keep in mind this is a car we drove 10 miles home and 10 miles back to the dealership. Paid over $ 20,000 for this car. I have called multiple times trying to speak with a manager. What ajoke that has been I have called 2 times every day this week since Monday. Finally today a sales manager calls me and informs me that they will not fix the locks.. POOR CUSTOMER SERVICE!!!!!!!! BUYERS BEWARE !!!!!! More

I am very disapointed with the service I received. I basicly threw away over 500 dollars just to have them look at it and tell me what was wrong with it. They told me what needed to be done, but they on basicly threw away over 500 dollars just to have them look at it and tell me what was wrong with it. They told me what needed to be done, but they only replaced a few wires. And I don't even know if they did that. I don't even think they did anything with it. I would like to get my money back but will probley not. If you have a car that is older like my 1998 dodge caravan do NOT have your car serviced at this place! More

The 2020 Ram Big Horn Truck that I purchased is Great, The 2020 Ram Big Horn Truck that I purchased is Great, but the after sales customer services is severely lacking at least for me. I purchased my The 2020 Ram Big Horn Truck that I purchased is Great, but the after sales customer services is severely lacking at least for me. I purchased my Ram Big Horn on 11/23/2020. It filled all of my requirements and is exactly what I wanted. The process of the purchase had gone well and without much pressure during that sale. I traded in my current truck and my wife's car in that purchase. I feel that I received a good deal for the truck but not so for my wife's Ford Edge LTD. I did accept that without issue. Now to my issue.. The truck that I traded in was a 2016 Ram 2500 in excellent condition and very low mileage (around 18K or less). I think they turned it over into a sale just a day or two later. However, It was supposed to get paid off in short order as normally for this type of transaction and that never happened. I got stuck paying last months bill with Wells Fargo Bank who still holds the title and that should never have happened. When I noticed the payment it was after 12/9/2020. I immediately called the dealership and talked with the sales manager and explained my situation. He told me that he totally understood my anguish and that he'd get right on top of this and take care of it. Afterwards he was to call me back and of course that never happened. I gave them a couple days and then called the sales person that sold me the truck. Again, I explained what had happened and he also told me about the same thing but didn't call back. The next day I called the finance manager that initiated the paperwork. Guess what, I was told the same thing but in his case he was going to contact the person that handles his paperwork and then get back to me. He did call me back (the 1st) and told me the check was in the mail and if there were any more issues to call his associate and that she's take care of me. I waited a couple days and checked back with Wells Fargo and see that the check never made it there. They told me to call the dealership to find out the address that the check was sent to for confirmation. I did call and was told the check was sent 12/1/2020 which is over a week past the sales date. However it was sent to the correct address that Wells Fargo provided to me. Needless to say; I am pretty pissed about now.... I waited a couple more days and still no change so now I emailed the owner according to their website. I explained this experienced and asked for some assistance and he hasn't bothered to even reply so this review is the outcome... I have purchased many vehicles in my life and have Never had a payoff go through this type of process. If a company, bank or some type of financial institution wants to get paid it can be done electronically and not need snail mail to complete the transaction. Something tells me there is more here than meets the eye and I'm not happy about it. Especially since I'm the one paying for it. On a good note - I really like the truck that I purchased from them. I only wished they would follow-up as they say. If that had happened, this negative review wouldn't be necessary to get some action and that is a big IF... More