Secret City Chrysler Dodge Jeep RAM

I went to look at trucks met JOE D and I left in my new Dodge Ram they answered all my questions and the service was awesome I highly recommend anyone looking to buy go see JOE D at the dealership Dodge Ram they answered all my questions and the service was awesome I highly recommend anyone looking to buy go see JOE D at the dealership More

SECRET CITY SOLD ME A CAR WITH A CARPET BEETLE INFESTATION AND DID NOT DISCLOSE IT TO ME. Michael sold me the car and promised me multiple times that they were going to detail my car before I pick INFESTATION AND DID NOT DISCLOSE IT TO ME. Michael sold me the car and promised me multiple times that they were going to detail my car before I picked it up… after 2 months of driving it around I looked under the seat where there was a cut in the carpet. There was LITERALLY a moldy hamburger, fries, kids toys, dirt, etc. which they would’ve found if they had detailed my car as they had promised in the contract. After going back and confronting them, Brad assured me they would make it right. They cleaned only the part with the junk in it, and they are now ghosting me because I still am dealing with the infestation. I was so impressed that they had originally met me at my asking price so quickly, little did I know that Secret city dodge did have secrets…. SAVE YOURSELF THE TROUBLE. More

Omg what a terrible service they are providing! We spoke to them on Saturday and wanted to close the deal on the car followed by putting the deposit down. The sales guy and manager promised to call us back to them on Saturday and wanted to close the deal on the car followed by putting the deposit down. The sales guy and manager promised to call us back in a little bit with all the details. We waited the whole day and found out on Monday (Sun they are closed) that they sold the vehicle we wanted to buy. Bunch of xxxxxxx and definitely not professionals working there. A W F U L!!! More

I had an excellent experience. i worked with Joe Davis told him what i was looking for and was willing to pay and Joe took great care of me. The process was quick and easy and most of all Joe Davis was a told him what i was looking for and was willing to pay and Joe took great care of me. The process was quick and easy and most of all Joe Davis was a man of his word. i would highly recommend Secret City if your in the market for a new Jeep. Just ask for Joe Davis. More

Great dealership and staff! Stopped by just to look at a vehicle and ended up buying one! Exactly what we wanted and we got a good deal! Dalton King was such a help along with the other staff. Great expe vehicle and ended up buying one! Exactly what we wanted and we got a good deal! Dalton King was such a help along with the other staff. Great experience! More

Bottom Line Up Front - between my recent two visits to Secret City Chrysler, Dodge, Jeep, Ram, the first being in total desperation, and the second in total delight that I got my car back, I interacted wi Secret City Chrysler, Dodge, Jeep, Ram, the first being in total desperation, and the second in total delight that I got my car back, I interacted with several wonderful people. All of them were extremely friendly and professional. These individuals include Nicky, Jonathan, Madison, and Chris. It’s not often that one experiences such qualified, welcoming, and responsive individuals in customer service, let alone so many of them. My experience with the Secret City service department was so thoroughly positive, I felt it necessary to write this equally comprehensive review. The full story - I live in Oak Ridge, and while on vacation with a large group of family members, my Challenger’s battery light came on while we were in downtown Gatlinburg. Once I turned my engine off, it wouldn’t start again. This set off a dark comedy of heart-rending events that included an all-afternoon wait for a tow truck, a dozen calls to service shops in the area, and ultimately $1,000 spent on tows and an unknown mechanic (recommended by the tow truck driver) who charged me $700 to replace my alternator and battery, only to tell me my “voltage regulator” was also broken and I’d have to find a way to get it to the dealership. Upon this news, I called a different towing company to get my car from Gatlinburg to Secret City the same day I was trying to figure out how to get 12 family members to the airport later that afternoon. Secret City assisted me with all my tribulations; evils that had kept me from sleeping soundly for days. Chris recommended a tow company and then introduced me to Madison who assisted me with a rental vehicle. Initially, after I spoke with the first mechanic in Gatlinburg, Secret City had said that their schedule was backlogged and they couldn’t look at the Challenger until the 14th of July, nearly two weeks after I had it towed there. However, when I spoke to Chris, he reassured me that they could look at it sooner than the 14th. Chris held true to his word, and the following business day after the 4th of July, I was called by Nicky from the Service Desk who informed me that the previous Gatlinburg mechanic had likely not replaced the alternator as he had said, and possibly broke the connection from the alternator to the car’s Powertrain Control Module (PCM). I asked Nicky to go ahead and order the new PCM. There was a waiting period of about 12 days for the new PCM to arrive, but as soon as it did, the service department repaired the vehicle and provided a most welcomed call that I could pick my car up. In summary, after a string of headaches and nightmares, Secret City ultimately provided a happy ending and I will not hesitate to take my vehicles there in the future. I highly recommend the service provided by Secret City and invite all future customers to experience the same caliber of service I experienced at a time when I needed it most. Sincerely, Devin Patterson More

Can we give a No Stars rating ? This is easily the most inept sales staff I have ever dealt with. Save your time. been trying to get a price on a used vehicle for 4 days now, and nothing. When you call the inept sales staff I have ever dealt with. Save your time. been trying to get a price on a used vehicle for 4 days now, and nothing. When you call them on it, they hang up on you, or say they'll get back to you. They NEVER do though More

I would like to compliment Joe Davis for his patience and kindness today. I am very pleased with my experience in purchasing my car from him. kindness today. I am very pleased with my experience in purchasing my car from him. More

this review is for your new dealership North knoxville cdjr. i want to compliment josh coffman for a great sales experience. he was most friendly and personable. enjoyed working wth him. even though i w cdjr. i want to compliment josh coffman for a great sales experience. he was most friendly and personable. enjoyed working wth him. even though i was not able to purchase a vehicle, he made my visit pleasurable. thank you very much! we will consider him in the future. and thanks to the finance folks for not making me wait hours only to tell me no! More

Awful experience. They don't know how to treat people More