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Secor Subaru

New London, CT

Overview
Employees
Reviews
Vehicles
4.7
1,912 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent! Subaru Service building located on 1st Ave behind main/sales building!
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501 Broad Street

New London, CT

06320

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Showing 1,912 reviews

January 23, 2024

Kyle always remembers me and the history of my repairs. He is great. Service is awesome. More

by RAY97
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
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Jan 23, 2024 -

Secor Subaru responded

Hi Ray! Thank you for leaving us this five-star review and kind words about Kyle from our service team at Secor Subaru! We'll see you next time!

January 23, 2024

Always have a good experience at secor subaru. They make the entire process easy from drop off to pick up. More

by LIZ.PAONESSA
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
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Jan 23, 2024 -

Secor Subaru responded

Hi Liz! We're glad to know that you always have a good experience with us at Secor Subaru. We aim to make the process as easy as possible for our customers. Thanks for your review!

January 23, 2024

Everything went smoothly. I did not encounter any problems. The job was done in a reasonable amount of time. More

by WSTRUZ6
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Report | Print
Jan 24, 2024 -

Secor Subaru responded

Hi W Struz! We're glad to know that your experience at Secor Subaru went smoothly and efficiently. Thanks for the positive feedback!

January 23, 2024

Arrived for my scheduled appointment. Was greeted by a service representative who checked my car in for the scheduled service. The work took over 3 hours to complete. I received a call wh More

by TRWELCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Secor Subaru responded

Hi T R Welch! We appreciate your patience during the service appointment and are glad to know that our team at Secor Subaru kept you informed throughout. Thank you for choosing us for your car needs!

January 22, 2024

My car was out of alignment after having the steering gear replaced, but they were happy to fix it and it was easy to schedule another appointment. More

by rexeberly16
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
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Jan 23, 2024 -

Secor Subaru responded

Hi Rex! We appreciate your feedback and patience as we resolved the alignment problem with your car. It's great to know that our team at Secor Subaru was able to assist you efficiently!

January 22, 2024

good please stop spamming me with review texts this is getting ridiculous... thank you please More

by BRANSOXFAN
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Report | Print
Jan 23, 2024 -

Secor Subaru responded

Hi Bran! Thank you for leaving us this five-star review at Secor Subaru. We appreciate it!

January 22, 2024

We had battery issues and an unplanned visit. He took care of us and kept us informed. We also added tires to the visit. Learned about their condition from a previous service visit. He explained More

by Bruce44
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Report | Print
Jan 23, 2024 -

Secor Subaru responded

Hi Bruce! We're glad to know our team at Secor Subaru was able to assist with your battery issues and keep you informed throughout the process. We appreciate your feedback and look forward to helping you maintain a healthy car in the future!

January 22, 2024

Very efficient and pleasant to deal with all employees. Answered all my questions. Quick reliable service. More

by CAROLGAL305
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Report | Print
Jan 23, 2024 -

Secor Subaru responded

Hi Carol! We're delighted to know that you found our service at Secor Subaru efficient and reliable. Thanks for your positive feedback!

January 22, 2024

Very accommodating, friendly and professional. Easy to make the appointment, clear and precise explanation of work performed. Grateful for the detailed work receipt. More

by DROTH48
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
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Jan 23, 2024 -

Secor Subaru responded

Hi D Roth! We're glad to know that you found our service at Secor Subaru accommodating and professional. It's important for us that the process is clear and precise, so we appreciate your feedback!

January 21, 2024

I had a tire issue this past week addressed without an issue… … waiting area lounge was very cold—heat vents are up near ceiling not feeling benefit More

by annadeveau2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan in sales helped set up n help me with my Apple fone n car technology
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Jan 22, 2024 -

Secor Subaru responded

Anna, we're glad to have been able to assist with your tire issue at Secor Subaru. We appreciate the feedback about our waiting area and will look into improving it for a more comfortable experience next time!

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