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Kaitlyn Gray
Kaitlyn Gray at Secor Subaru

Kaitlyn Gray

Service Advisor

Secor Subaru

501 Broad Street
New London, CT 06320

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4.9
137 Reviews
4.9

137 Reviews

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137 Reviews of Kaitlyn Gray

April 11, 2026

Dealership Rating
Employee Rating

Very nice lady. Polite and very efficient. Was on my way with loner in no time at all. More

by jrebell4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 12, 2026

Secor Subaru responded

Thank you for leaving us this five-star review and for your kind words about our service team at Secor Subaru! We'll see you next time!

April 03, 2026

Dealership Rating
Employee Rating

They are the best in everything Costumer’s service and sales . I’m very happy working with them More

by Soso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Becker, Shawn Murray, Anastacia Rebell, Kyle Pullen

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Apr 03, 2026

Secor Subaru responded

We're honored to have you as a Secor Subaru customer! Take care and we'll see you next time!

March 28, 2026

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Employee Rating

They are very knowledgeable and polite. They clearly explain what needs to be done to keep my car running in optimal shape. More

by Barbventofurtak458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray

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Mar 31, 2026

Secor Subaru responded

We’re glad our team’s expertise and clear explanations made your experience a positive one! Thank you for choosing Secor Subaru!

March 10, 2026

Dealership Rating
Employee Rating

As a maintenance coordinator, Kaitlyn took care of everything and kept me informed. No complaints. Great job! More

by Andymeeks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 11, 2026

Secor Subaru responded

Hi Andy! We're glad to hear that Kaitlyn kept you informed and satisfied. Thank you for choosing Secor Subaru! See you next time! Safe travels!

February 12, 2026

Dealership Rating
Employee Rating

Kaitlyn is always very friendly and kind every time I bring my car in for service! More

by Riley.lindsey.31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 13, 2026

Secor Subaru responded

Thank you for the five-star rating! The team looks forward to working with you again! – Secor Subaru

January 23, 2026

Dealership Rating
Employee Rating

Salesperson Chap was excellent. 2013 Outback transmission failed 146,000. Disappointed with trade In $1000 More

by dewberry357
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shane Wildes, Charles Hanley , Tina - finance 5 ⭐️⭐️⭐️⭐️⭐️

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Jan 23, 2026

Secor Subaru responded

Thank you for sharing your experience with Chap. We hope to welcome you back for an even better overall experience in the future. Congratulations on your new car, and safe travels! - The Secor Subaru Team

January 16, 2026

Dealership Rating
Employee Rating

Excellent, and good customer service they were all great. And they clean my car great More

by I Perullero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Becker, Wayne Carpenter, Chocolat Secor, Shawn Murray, Anastacia Rebell, Kyle Pullen, David Pricone , Dan Mirles

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Jan 16, 2026

Secor Subaru responded

We appreciate the positive feedback about your recent visit here at Secor Subaru! Thanks so much for your support!

January 11, 2026

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Employee Rating

I made an appointment and was received right away. They had some minor issues with a vehicle in front of me so the 1.5 hr estimate took 2.5 hr to complete the service. It wasn't much of an inconvenien More

by mikey1music
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 12, 2026

Secor Subaru responded

Hi Mikey! Thank you for your understanding and patience! We always aim to provide efficient service, but sometimes things don’t go as planned. We’re grateful for your understanding and pleased you had a great experience. We look forward to welcoming you back in the future! -Secor Subaru

January 01, 2026

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Employee Rating

If your looking for great service and friendly employees, Secor Subaru is the place to go More

by mrskwhite917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Eggert, Joycelyn Mata, Shawn Murray, Anastacia Rebell, Kyle Pullen, Mike Cholewa

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Jan 02, 2026

Secor Subaru responded

Thank you for your support of the Secor Subaru team! We appreciate your business and look forward to seeing you again next time!

December 16, 2025

Dealership Rating
Employee Rating

Great communication from the staff regarding the service process providing timeline and other required updates More

by PP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 16, 2025

Secor Subaru responded

Thank you for sharing your feedback about our team! We appreciate your support and hope to see you again at Secor Subaru!

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