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Secor Subaru

New London, CT

4.7
1,912 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent! Subaru Service building located on 1st Ave behind main/sales building!
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501 Broad Street

New London, CT

06320

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Showing 1,912 reviews

February 06, 2024

Very efficient check in and pick-up. Provided quality 47k servicing and fix for a safety recall. More

by BILL.BILLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2024 -

Secor Subaru responded

Bill, we're pleased to hear about your efficient check-in and pick-up experience. Thank you for choosing us and for your positive feedback! Safe travels!

February 06, 2024

Great customer service. They got the car in quickly and also fixed a light that was out as I requested. Anastacia was excellent. More

by rmattison35
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Feb 07, 2024 -

Secor Subaru responded

Mattison, we're glad to know you had a great service experience with us at Secor Subaru! Anastacia and our team are always here to provide top-notch service. Thanks for your review! Safe travels!

February 04, 2024

Amazing Amazing fixed everything that needed to be fixed Everyone was very nice and helpful More

by FABIOLAAMY1
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Feb 05, 2024 -

Secor Subaru responded

Thank you for the five-star review and kind words about our service team at Secor Subaru! We'll see you next time!

February 04, 2024

One word Good Good Good Good Good Good Good Good Good Good Good Good Good Is that enough words ? More

by SANFORDDM
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Feb 05, 2024 -

Secor Subaru responded

Thank you for the five-star review and kind words about our team at Secor Subaru. We appreciate it!

February 03, 2024

The dealership was fine. Did everything I expected. Beck is very friendly and helpful, goes the extra for customers More

by bvanbeene
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Feb 05, 2024 -

Secor Subaru responded

Hi B Vanbeene! Thanks for the feedback! We're glad to know Beck was able to provide you with a positive experience at Secor Subaru.

February 02, 2024

Fast and the staff treats customers with kindness and they give you the information you need. More

by RNCOSTELLO
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Feb 02, 2024 -

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

February 01, 2024

Car still shifts strange even after recall No No Ww we www weww Q q More

by RADIOBROWN
Recommend Dealer
No
Employees Worked With
Anastacia Rebell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Feb 02, 2024 -

Secor Subaru responded

Thank you for the review. As explained during your visit, the recall does not fix issues not pertaining to the recall. I appreciate you taking the time to speak with me yesterday and encourage you to reach out directly if we can be of further assistance. Respectfully, Shawn Murray - Service Manager - smurray@secorauto.com

February 01, 2024

Great customer service and outstanding work Great customer service, outstanding work with excellent communication throughout the repairs process. More

by MARTINEZALSINAL
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Feb 02, 2024 -

Secor Subaru responded

We're delighted to know you had a great experience with our team at Secor Subaru. Thanks for the shout-out for our customer service and communication during the repair process!

February 01, 2024

Always a pleasant visit in and out for service at this Subaru dealership! I never feel ripped off. More

by RODURIE
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Feb 02, 2024 -

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

January 31, 2024

Experienced, really fair, professional, friendly, and very respectful and understanding of the difficulties of making a large purchase. More

by Dave J
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Larry Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Dube
Feb 01, 2024 -

Secor Subaru responded

Hi, Dave J! It's great to know that you had such a positive experience with our team at Secor Subaru. We always aim to make the buying process as smooth and stress-free as possible. Thanks for your review!

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