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Secor Subaru
New London, CT
1,912 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent!
Subaru Service building located on 1st Ave behind main/sales building!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,912 reviews
March 02, 2024
I wasn't informed of the progress or any recommended repairs. I found out about recommended repairs when I picked up the car. 10 min before closing I was told to pick up the car. No one told me I had to repairs. I found out about recommended repairs when I picked up the car. 10 min before closing I was told to pick up the car. No one told me I had to pick up the car before 5 and you weren't open on Saturdays and Sundays. So I didn't have the car all weekend. More
by legalbeagle7
Verified Customer
March 02, 2024
They were not 'scipted' people fun to talk to. Actually noticed a couple of things I added to my car's apperence and liked it. Actually noticed a couple of things I added to my car's apperence and liked it. More
by SKYWARN,CoCo RaHS
March 02, 2024
I stopped in since I needed a jump in the am. Kyle was great! I was able to get New battery installed & during the safety check they noticed a front alignment was needed. they took car of that to Kyle was great! I was able to get New battery installed & during the safety check they noticed a front alignment was needed. they took car of that too ! I'm very satisfied with service provided! More
by ANTHONYME321
February 29, 2024
I think the experience was unrest was awful and unnecessary I think it was awful and necessary, and it took a very long time, and it was totally unneeded unnecessary I think it was awful and necessary, and it took a very long time, and it was totally unneeded More
by Moodusauto
February 29, 2024
Excellent customer service and support. Addressed all my questions and concerns . Very professional and attentive. Addressed all my questions and concerns . Very professional and attentive. More
by CTEACHER294
February 29, 2024
Always pleased by staff and results! Oh jeez. Efficient, knowledgeable, honest, and polite. Responsive, resort Oh jeez. Efficient, knowledgeable, honest, and polite. Responsive, resort More
by MELODY.SACATOS
February 29, 2024
The car I received had a hubcap that fell off immediately, and once I put in the order through Secor Subaru not only did it take almost two weeks to arrive but it sat with them for an additional immediately, and once I put in the order through Secor Subaru not only did it take almost two weeks to arrive but it sat with them for an additional two days before I even knew it arrived (I had to call several times.) I was also told because I had an infant daughter born literally the day after I purchased the vehicle and the drive would be over a 2 hour round trip that this hubcap would be delivered to me. This is not the case as the story continues to change, how it couldn't possibly be delivered this week because "it's too busy and important of a week" but when I was interested in purchasing the car I got multiple calls back and got information immediately, but once it's a warranty part that they don't make money off of it's a low priority and the customer gets swept in the dust. Very disappointed and will not be doing more business here. More
by aaron.j.vincent1993
February 28, 2024
Wonderful staff. Very knowledgeable and kindly answer my questions. When making payments copies of what had been done are always provided. Very knowledgeable and kindly answer my questions. When making payments copies of what had been done are always provided. More
by ROBERTACJORDAN
