Back

Secor Subaru

New London, CT

4.7
1,909 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent! Subaru Service building located on 1st Ave behind main/sales building!
Contact Dealership

501 Broad Street

New London, CT

06320

Directions

By Type

Showing 1,909 reviews

December 30, 2024

Secor Subaru always offers service with a smile. If I have any questions, they are always patient and professional with the answers. More

by HILTLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Secor Subaru responded

We're delighted to hear that our team at Secor Subaru consistently provides you with friendly and professional service. Thank you for your kind words. We're always here to help!

December 30, 2024

The customer service was excellent. I appreciated how quickly I received help and support when I dropped my car off. Great job! More

by CATHIDUNNACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Secor Subaru responded

We're delighted to hear you had an excellent experience with our team at Secor Subaru. Thank you for the kind words and support!

December 21, 2024

Easy access to service center. Prompt service. Friendly, helpful. Clean waiting area and facilities. Refreshments. More

by Mamabear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Secor Subaru responded

Thank you for sharing your experience with Secor Subaru! We're delighted to hear that our service center met your expectations and provided a comfortable environment. We appreciate the feedback and look forward to serving you again in the future! Safe travels!

December 19, 2024

Not sure what to say. .. Cost of repairs turned out to be more than I was willing to pay, so I visited the Sales Department and purchased a 2021 Crosstrek. Might have been More

by KANSANGRRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Secor Subaru responded

We're glad to hear that you found a solution that works for you at Secor Subaru! Enjoy your new 2021 Crosstrek, and feel free to reach out if there's anything else we can assist with.

December 11, 2024

Shane and Wayne were excellent, they took great care of my son. We were all so appreciative of the way they went above and beyond. More

by frank.a.soldato
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Wildes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Secor Subaru responded

We're delighted to hear that Shane and Wayne provided such excellent service at Secor Subaru. It's wonderful knowing they went above and beyond for your family. Thank you for sharing this positive experience!

December 10, 2024

Austin was caring for our needs and found all the financials necessary for a smooth transaction. More

by sylvestersalvo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Dube
Dec 11, 2024 -

Secor Subaru responded

Thank you for sharing your experience, Sylvester! Austin & the team appreciate your business and hope to see you again next time here at Secor Subaru!

December 06, 2024

Made an appointment for an oil change and when I got there for my appointment, I was told there was going to be a 2 hour wait before they could bring my car in. Would not recommend as they do not honor More

by Driver2287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t get the name of the employee that told me they would not honor my appointment time
December 03, 2024

Poor customer service and lack of communication. Several issues with the paperwork came up after signing and issues with the car are still ongoing. No one responds to my attempts to discuss this. More

by robertlgilchrist
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shane Wildes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Martin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Dube
Dec 11, 2024 -

Secor Subaru responded

Robert, thank you for reaching out. This isn't the experience we aim for and I apologize for any inconvenience caused. Please contact me at your earliest convenience so we can address these concerns directly. I look forward to hearing from you. Respectfully, Paul Holden - General Manager - (860) 442-3232

December 01, 2024

everyone in Secor Subaru was kind, polite and courteous, and gave me exactly what I needed More

by danmirles
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Wildes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Dube
Dec 02, 2024 -

Secor Subaru responded

Thank you for trusting the Secor Subaru team with your business! We appreciate your kind comments and hope we have the privilege of working with you again in the future!

December 01, 2024

Communication with advisor very good. Kept up to date on all repairs needed. Excellent staff. More

by Happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Eggert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Culley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Secor Subaru responded

This is great to hear! Thank you for coming to Secor Subaru! We'll see you next time!