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Secor Subaru

New London, CT

Overview
Employees
Reviews
Vehicles
4.7
1,912 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent! Subaru Service building located on 1st Ave behind main/sales building!
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501 Broad Street

New London, CT

06320

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Showing 1,912 reviews

March 31, 2024

Responsive and courteous. Detailed estimate for repairs with no surprises. Best of all good as new. More

by WBPATTERSON74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Secor Subaru responded

Hi W B Patterson!Thank you for leaving us this five-star review and kind words about our service team at Secor Subaru! We'll see you next time!

March 28, 2024

Service for the repair was excellent. They got me in right away and had car back next day. When they washed the car my kayak carrier bar coating got a bit ripped. More

by GSERVE101
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
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Mar 28, 2024 -

Secor Subaru responded

Hi! We're glad to know that you were satisfied with the speed of our service at Secor Subaru. We apologize for any damage caused during the car wash, and we'll look into how we can prevent this in the future. Thanks for your feedback!

March 28, 2024

Very quick and easy service. Anastasia kept me informed of any service issues. She is very personable. More

by ANNIEM11
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
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Mar 29, 2024 -

Secor Subaru responded

We're glad to know that you found our service at Secor Subaru quick and easy! It's great to see Anastasia kept you well-informed. Thanks for the positive feedback!

March 28, 2024

It was a very nice and easy experience leading the new car. Both Austin and Dan were great to work with More

by ANNIEM11
Recommend Dealer
Yes
Employees Worked With
Austin Dube, Austin Dube
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Mar 29, 2024 -

Secor Subaru responded

We're glad to know that Austin and Dan made your leasing experience smooth at Secor Subaru. Thanks for the positive feedback!

March 27, 2024

Identified problem corrected the issue kept me informed very helpful and professional Excellent rapport with customers knowledgable and efficent More

by MARIA.MOULTHROP
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
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Mar 28, 2024 -

Secor Subaru responded

Maria, we're glad to know our team at Secor Subaru was able to identify and correct the issue efficiently while keeping you informed. Thanks for acknowledging their professionalism and customer rapport!

March 26, 2024

The service was rather timely and the technician did a nice job cleaning my vehicle. More

by lara_alexis2023
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
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March 24, 2024

Wonderful attention to my specific needs. Very patient with my questions. Very knowledgeable about models etc. I also appreciated Wayne carpenter's consultation and service. More

by BARBARAKAPLOWE
Recommend Dealer
Yes
Employees Worked With
Austin Dube, Austin Dube
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Mar 26, 2024 -

Secor Subaru responded

We're glad to know our team at Secor Subaru was able to provide you with the attentive and knowledgeable service we strive for. Wayne will be pleased to learn of your positive feedback! Enjoy your new ride!

March 24, 2024

Waynes provided detailed and meaningful information in response to all my questions, and matched me the model that would best suit my needs. He is very knowledgeable about the models, and extremely court More

by BARBARAKAPLOWE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Dube
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Mar 26, 2024 -

Secor Subaru responded

We're so glad to know that Wayne and Austen were able to provide you with a top-notch experience at Secor Subaru! We strive for our team members to be knowledgeable, courteous, and attentive. Thank you for your kind words about the customer culture here - we appreciate it greatly!

March 23, 2024

Kyle at Secor Subaru was polite, courteous and eager to help. He even came right out to my car to see the problem and see if he could fix ( seat belt) on the spot. Will go again More

by GEMMA
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Report | Print
Mar 25, 2024 -

Secor Subaru responded

Gemma, we're glad to know Kyle was able to assist you promptly and efficiently at Secor Subaru. We appreciate your feedback and look forward to serving you again in the future!

March 21, 2024

Larry was very professional & knowledgeable, it was a great experience! My wife couldn’t be more happy with her new car. More

by fs3hmr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Dube
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Mar 21, 2024 -

Secor Subaru responded

Hi! We're delighted to know that Larry provided a great experience at Secor Subaru, and your wife is happy with her new car. Thanks for sharing this positive feedback!

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