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Secor Subaru

New London, CT

4.7
1,912 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent! Subaru Service building located on 1st Ave behind main/sales building!
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501 Broad Street

New London, CT

06320

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Showing 1,912 reviews

May 09, 2024

The service appointment was started on time and all tasks were completed. A complimentary car wash was also included. I have been a customer of Secor Subaru for the past 22 years, and usually satisfied with More

by TBISCEGLIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Secor Subaru responded

We're glad to know that you've been satisfied with our service over the years at Secor Subaru. Thank you for your loyalty and we look forward to continuing this relationship in the future!

May 09, 2024

Anastacia is fantastic. A great representative for the dealership. My service experience was flawless, and got my car washed as well. More

by D.CAPORALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Secor Subaru responded

We're so glad to know that Anastacia provided you with a flawless service experience at Secor Subaru! It's great to see your car got the extra sparkle too. Thanks for sharing this review!

May 08, 2024

This was the easiest, most pleasant car buying experience I have had. Everyone was helpful and knowledgeable . Larry was the best! More

by catherinetylr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Wildes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Dube
May 08, 2024 -

Secor Subaru responded

We're delighted to know that you had a pleasant car buying experience with us at Secor Subaru! Larry and the rest of our team always strive to provide helpful and knowledgeable service. Thanks for your kind words!

May 08, 2024

They sales people were knowledgeable, the manager was easy to work with in negotiating a price and the finance department quickly got our load approved for a very good rate. More

by alangreenb0211
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Wildes
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Pricone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Connolly, Austin Dube
May 09, 2024 -

Secor Subaru responded

We're glad to know you had a positive experience with our sales team and finance department at Secor Subaru. We strive for efficient, hassle-free service. Thanks for your review!

May 07, 2024

The power port [cigarette lighter] in the dash had blown a fuse. They determined the cause and fixed it with a minimum fuss. The waiting room was comfortable and convenient. More

by PETERHAWKINS106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Secor Subaru responded

Peter, we're glad to know our team at Secor Subaru was able to quickly diagnose and fix the issue with your power port. Thanks for highlighting our comfortable waiting area too!

May 06, 2024

Service was prompt even though I did not have an appointment. Everyone was courteous and waiting room was convenient and clean More

by GSBEWB9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Secor Subaru responded

We're glad to know you found our service prompt and courteous at Secor Subaru, and that the waiting room met your expectations. Thanks for sharing this positive feedback!

May 06, 2024

This is my 5th Subaru and my 2nd co-owner. Dave did such a great job with my sister last month when I decided to buy I stopped in at a local dealer near me and walked out. Dave was great to de More

by nd1485
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Pricone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean (somebody helped with paperwork), Austin Dube
May 07, 2024 -

Secor Subaru responded

We're so glad to know that Dave provided a great experience for you at Secor Subaru. It's wonderful to have your continued support and we look forward to serving you in the future!

May 06, 2024

Was told a ridiculous price to replace an engine coil, decided to not have the work done there. Asked for a breakdown of parts and labor, never given. When I decided to have the part installed elsewhere, More

by GORDY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anastacia Rebell
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Secor Subaru responded

Mrs. Gordy, I do apologize about any miscommunication on the estimate that we sent you. As I am reviewing it currently. Our diagnostic fee is discussed at the time of write up. You did come in with a misfire code and we had to find out exactly what was causing it for you. That time is what the diagnostic fee covers. Also, per your request we rotated your tires and noted whoever rotated them previously had cross threaded 2 lugs onto the studs on the same tire. And as a courtesy because it was what is considered safety by us we replaced them at no charge to you. Even though you had not rotated tires with us since May of 2022, 21,000 miles ago. If you would like to further discuss you service visit. Please do not hesitate to call or email Shawn Murray Service Manager (860) 442-2323 ext 245 smurray@secorauto.com

May 06, 2024

You guys are the best -- clear expectations, definite results, caught what needed to be caught (which I'm sure will save me in the end). Love that I can go for a walk and you can text me when my car is r More

by GRAY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Secor Subaru responded

Hi Gray! We're glad to know that you appreciated our service at Secor Subaru! We aim for clear communication and results. Sorry about the inconvenience with the restroom, we'll make sure it's up and running next time. Thanks for your feedback!

May 04, 2024

This is my 3rd Subaru, but first time at Secor and now I won’t go anywhere else. I almost purchased a Chevy but went back to Subaru, if it wasn’t for the great service I received I probably would have ended More

by chabeeb13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Dube
May 06, 2024 -

Secor Subaru responded

We're so glad to have you as part of the Secor Subaru family! It's great that Wayne was able to assist in finding your perfect car. Enjoy those new wheels and thanks for choosing us!

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