Schaumburg Kia

Mark Robles (hope i spelled it right) is top level at his job. Always respectful of people's time, money, and safety with their vehicles. Mark is the reason i keep returning to this dealership when there are job. Always respectful of people's time, money, and safety with their vehicles. Mark is the reason i keep returning to this dealership when there are several other places i can bring my car for service. I know he will happily do his best to make sure my vehicle is up to all of the service requirements. He is diligent, genuine, and patient. 100% 5-star employee from my perspective. More

Mark, at Kia service dealership was a great help. Very friendly even though I didn’t have appointment. Very friendly even though I didn’t have appointment. More

I brought my car in on September 21st. because it wouldn't start. I would have to jump it to get it running. The dealer had it till October 31st. When I picked up the car there was more th because it wouldn't start. I would have to jump it to get it running. The dealer had it till October 31st. When I picked up the car there was more things wrong with it then when I originally brought it in. The cover in the trunk that goes up when the hatch is opened was broken. When I put the car in reverse the camera is not working correctly. It is all blue on the driver side. The air bag light was on. How is this possible? these 3 things worked perfectly when I brought the car in. How do you give a customer their car back in worse condition then when they brought it in? What kind of quality is this? Now I'm waiting to hear back from the dealer when they will have the parts to fix the problems they created. I asked to talk to the manager Fil but he never got back to me. All of this is poor quality and customer service. I am very disappointed. More

It took 4 hours to do 1 of 3 things i asked for and then they wanted to charge me $800 for something another place will charge me $250. they also didnt check for the specific things i requested to be checke they wanted to charge me $800 for something another place will charge me $250. they also didnt check for the specific things i requested to be checked. Also when i went to book my appointment- it was booked for 3:30am. More

Bought my car here and have been getting serviced here ver since. Easy to schedule online and they keep you in the loop while servicing is happening. Highly recommend and will come back. ver since. Easy to schedule online and they keep you in the loop while servicing is happening. Highly recommend and will come back. More

Mark is always very professional and kind. He continues to update me when I am waiting. He continues to update me when I am waiting. More

The customer service was good and easy. Everything went smooth but didn’t find the problem with my car Everything went smooth but didn’t find the problem with my car More

Christian made sure everything was done quickly and efficiently, cleaned my car and was ready in a short period of time efficiently, cleaned my car and was ready in a short period of time More

they solved the problem and saved me a ton of money. They took the extra step They took the extra step More

Exceptional customer service. They were professional and explained exactly work to be performed and cost. They were professional and explained exactly work to be performed and cost. More