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Schaumburg Kia

Schaumburg, IL

4.5
2,737 Reviews
Call Dealership (847) 380-9740
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1100 E Golf Rd

Schaumburg, IL

60173

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2,737 Reviews of Schaumburg Kia

November 25, 2022

My process was an extremely positive experience and I felt I got a fair deal! More

by DONNY.BALOUN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Mitchell, Steve Heinze, Michael Mallory, Anthony Longobardi, Gabriel Biggs, Juan Aranda, Jeremiah La Vow, Allison Bijan
Report | Print
Nov 25, 2022 -

Schaumburg Kia responded

Donny, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Schaumburg Kia, we look forward to having you as one of our valued customers for many more years to come!

November 24, 2022

Service and customer service very good ! ! Good follow through and follow up Would use and go to again Thank you More

by YOHON1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Hidder
Report | Print
Nov 25, 2022 -

Schaumburg Kia responded

Thank you for the kind words for our service department! Isaac and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 24, 2022

Always great to visit KIA Schaumburg. The staff professional and polite. I find it great because showroom is located close to house and even if I go for service I can visit the showroom t More

by AMALATIF2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philipo
Report | Print
Nov 25, 2022 -

Schaumburg Kia responded

We are very happy to hear Philipo and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 21, 2022

Mark the service manager is fantastic! He is abouve and beyond. He explained everything to me in a way that I understood easily. He addressed all my issues and fixed them all! He's mu new More

by SloanA1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MarK Robles
Report | Print
Nov 21, 2022 -

Schaumburg Kia responded

Thanks so much for taking the time to recommend Mark. He will appreciate your kind words and friendship! The Bob Rohrman Schaumburg Kia team looks forward to seeing you again next time. Drive safely!

November 21, 2022

One of the easiest car buying experiences. Did not feel pressured at all. Nice and easy to work with More

by KRISTINSCHIAVONE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Delaney, MarK Robles, Nate Winoker
Report | Print
Nov 22, 2022 -

Schaumburg Kia responded

Kristin, thank you for taking the time to leave Bob Rohrman Schaumburg Kia this fantastic 5-star review, and congratulations on the new car! We are thrilled that our team was able to demonstrate our commitment to great customer service! It always makes our day to hear how easy our customer's car-buying experiences are. Enjoy the ride and we hope to see you again down the road!

November 20, 2022

I had some issues previously with Schaumburg Kia. They had bombarded me about my wife's car for a trade in to only get super low balled on the deal. This experience was completely different and much More

by SLUNDRY13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kamarie Jones, Anthony Longobardi
Report | Print
Nov 21, 2022 -

Schaumburg Kia responded

Thank you for giving us another chance to impress you! We always have our customer's best interests in mind and look forward to seeing you again. Take care! - Bob Rohrman Schaumburg Kia

November 20, 2022

They were rude to me, and rude to the tow truck driver. Customer service reps should not be in customer service - rude and condescending behavior. Tried to rip me off, and avoided phone calls for over 45 m More

by Mira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know the woman’s name on the phone - she was the one who was rude. , Isaac Basurto
Report | Print
Nov 24, 2022 -

Schaumburg Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 18, 2022

Bobby at Kia Schaumburg Service is the best. He is so professional and courteous and always takes excellent care of your vehicle. I love having someone I can trust to service my car. More

by HOFFMANNFAMILY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Hidder, MarK Robles, Isaac Basurto, Aaliyah Ortiz, Brian Montes
Report | Print
Nov 18, 2022 -

Schaumburg Kia responded

Thank you for choosing Schaumburg Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 18, 2022

I bring all of are cars there for their services and always have a pleasant experience try to make a relationship with them so when you come back you don't feel like a stranger Mark and Isaac and great. More

by Hector18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Hidder, MarK Robles
Report | Print
Nov 18, 2022 -

Schaumburg Kia responded

Thank you, Hector! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Schaumburg Kia, we look forward to having you as one of our valued customers for many more years to come!

November 17, 2022

The work was explained clearly at the outset and was finished on time. Very good first experience here. More

by Telluride owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fil Principato
Report | Print
Nov 17, 2022 -

Schaumburg Kia responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Bob Rohrman Schaumburg Kia team. Drive safely, and we hope to see you back again down the road!

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