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Schaumburg Kia

Schaumburg, IL

4.5
2,737 Reviews

1100 E Golf Rd

Schaumburg, IL

60173

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2,737 Reviews of Schaumburg Kia

January 10, 2023

Another pleasant experience with the service department - I would recommend them to anyone needing kia service More

by CAREY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian - Service
Jan 10, 2023 -

Schaumburg Kia responded

Thanks for this great review of Bob Rohrman Schaumburg Kia! We are glad to have you as a loyal customer.

January 10, 2023

Everything went very well with my most recent visit. Everyone was very friendly and courteous. I was kept informed when my car would be ready. Mark Robles was great. More

by DSTEALER1762
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MarK Robles
Jan 10, 2023 -

Schaumburg Kia responded

This is what we love to hear! We're thrilled Mark and the rest of the Bob Rohrman Schaumburg Kia team welcomed you with kindness and thorough communication. Safe travels, and we'll see you next time!

January 10, 2023

Came in to buy a used car ended up buying a new Kia Sportage from Rubin Dortch great employee More

by Speri112
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christian Medina, Ruben Dortch
Jan 10, 2023 -

Schaumburg Kia responded

Thank you so much for your kind words for Ruben, and for taking the time to leave us this wonderful feedback! Congratulations on your new Kia Sportage!

January 10, 2023

This dealership is amazing. I took my vehicle there for service. Fil Principato is the man to see. He took his time to explain all the work that was going to be done, how long i More

by Cmkindell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fil Principato
Jan 11, 2023 -

Schaumburg Kia responded

Thanks for this great review of Bob Rohrman Schaumburg Kia! Fil and the team appreciate your feedback. We are glad to have you as a customer! Please let us know if there is anything else we can do for you down the road.

January 09, 2023

I did not receive copies of paperwork. No bill of sale, no itemized breakdown, or anything. Bill promised floor mats and a cargo net and rebuffed on the promise. The dealership is in poor More

by TBLEVONS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark Anderson, Bill Brennan
Jan 13, 2023 -

Schaumburg Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 07, 2023

Excellent and fast customer service, will continue to come back and recommend other people to use this service. More

by WHITTLERTIMOTHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fil Principato
Jan 08, 2023 -

Schaumburg Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Schaumburg Kia.

January 07, 2023

The staff was very helpful and Christian was very nice. Fast turnaround and even cleaned the car. More

by BEAMR66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Medina, Johnny Ortiz
Jan 08, 2023 -

Schaumburg Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Christian and our team, and we look forward to working with you again.

January 07, 2023

I can't believe that my problem with the blower motor should cost me $6,541.86!!! This is a Kia issue if this is real. The car has only 50,678 miles on it. The problem is tied to a ground issue. I More

by WALTERDW720
Recommend Dealer
No
Employees Worked With
Christian Medina
Jan 11, 2023 -

Schaumburg Kia responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 05, 2023

Outdated building. Friendly service reps. Had to wait 10 minutes for the cashier. Walked to the showroom and lots of sales rep and nobody greeted me. More

by akhad13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Hidder
Jan 06, 2023 -

Schaumburg Kia responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

January 05, 2023

I brought my car there 4 times and my car not fix . I have gas fumes coming from my tail pipes .They said that the way it suppose to be . I'm would really like for a manager to call me . I have a 2018 k More

by TERRYONSHORTER12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It's another man that slim built that told me bout my car, Isaac Hidder
Jan 09, 2023 -

Schaumburg Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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