Schaumburg Ford

Christian was very kind understanding and helpful salesman as we’re all the staff we dealt with. It was a pleasant experience. salesman as we’re all the staff we dealt with. It was a pleasant experience. More

I have been going to this dealership for nearly 20 years and have not been disappointed. and have not been disappointed. More

0 costumer service I needed copy of bill of sale and call about 7-8 times/ from 9 am till about 3 pm/ ,left several messages for Alex/financing department/,no response -finally he call me back and said that about 7-8 times/ from 9 am till about 3 pm/ ,left several messages for Alex/financing department/,no response -finally he call me back and said that he was busy and will send me a copy via email.....still waiting for.......never receive it so far,will try my luck tomorrow More

The waiting game this dealership plays is unbelievable! I know the salesman can’t agree to anything, but having to 20-30 min wait each time they go back to the manager is too much. We were lied to twice by I know the salesman can’t agree to anything, but having to 20-30 min wait each time they go back to the manager is too much. We were lied to twice by Alex who stated the car we were looking at had new tires, when in reality only 1 tire was new. When I inquired about the brake life he stated we replaced the tires, we would have seen the brakes at that time. Upon first drive of the car I heard a strange noise, my son and the salesgirl also heard it. It was very easy to hear. The sales girl went out with Alex, and then I was told neither of them heard it. I had to go on a drive yet again with Alex and sales girl and in 10 seconds the sound was there and thennn Alex heard it. 🙄. After further inspection that sound was indeed the tires needing be replaced. The tires Alex stated were new. The price increased one day to the next when coming to a deal on the term, changed by $400 when the taxes were charging more. Only after making stink was that almost corrected. Still ended up being $100 more than the first pricing of the same car at same sale price. Mike the sales manager was better to work with as he agreed to meet me half way on my offer and then agreed to replace the old tires and complete an alignment at an agreeable change to overall pricing. When making deal on car with sales person James, I was clear I needed 2 keys. He stated he would take care of it. I stupidly didn’t get that in writing. Went back 3 rd night in a row to confirm noise gone after tires replaced and agree to purchase with cash in hand, again the xxxx back and forth waiting…. No need! I agreed to buy the car! Asked bout second key, was told there was only 1 and salesperson James only said he would check to see not that he would make sure there were 2. That he not allowed agree to that. I know what he said the day before. So now after getting the car I get to pay $400 for another key fob. This dealer has some nice people working there who are sadly being trained to lie during the sales process. I understand the game being played, but they would go a lot further to be up front with the customer, and stop playing magic numbers games from day to day on calculating taxes! Had there not been such shortage of decent used cars around I would have told them to bag it and spent my money elsewhere. And the 3% additional charge to pay via credit card is just greedy at its worst. That dealer Corp sticking it to customers with that. I’ll be sure get service elsewhere. More