Schaumburg Ford

exhaust issues were the reason for my visit.the problem exhaust issues were the reason for my visit. the problem was diagnosed within 10 minutes of being at the dealership and work was started before my "r exhaust issues were the reason for my visit. the problem was diagnosed within 10 minutes of being at the dealership and work was started before my "ride home" arrived. the repair was done as promised. thankfully the part was in-stock More

I made an appointment for an oil change and there were a few recalls on my car. I was told since there were recalls, I would be provided a loaner. When I arrived to drop my vehicle, there was no note of any few recalls on my car. I was told since there were recalls, I would be provided a loaner. When I arrived to drop my vehicle, there was no note of any loaner and I was told they don’t provide them. I was not able to leave my car for that long so I just had them do the oil change. The oil change was pretty quick, but then I realized why, they never put air in the tires or filled the windshield wiper fluid (noted on receipt they did this) Those are the only things I caught because I have sensors on my car that tell me but now I’m worried what else the my said the did but really didn’t. More

Good service experience. However, I was surprised that many of the staff were not wearing masks. This was right in the middle of a surge in Covid-19 in the area. many of the staff were not wearing masks. This was right in the middle of a surge in Covid-19 in the area. More

Service advisor Evans was very knowledgeable, helpful and courteous. He got what we needed done in a reasonable time courteous. He got what we needed done in a reasonable time More

I bought a car online. We agreed on a $75K price. I got the contract and they added $500 Lojack and $2000 Xzilon. I said I did not want these. They said they are required. I looked up Xzilon and it said the contract and they added $500 Lojack and $2000 Xzilon. I said I did not want these. They said they are required. I looked up Xzilon and it said it should never go over $700 and is a complete waste. I decided I wanted the car anyway. Sent over contract via email. I never got it so I said sent it to my personal email. They said they could not change an email address. Really? They checked and found that they put my email address in wrong so they changed it. But I thought you said … oh never mind. Tons and tons of fees. But I am paying cash, do I need to pay all these fees. Yes, I was told, they are required. I paid it. They sold me a 30 day tag and said will mail all the stuff into my state. Two weeks later I checked in and they said all is being processed. I called and emailed a few days before the tag was to expire. No phone call or email back. Called the GM. 6 weeks after buying the car, the title and all paperwork was never mailed in! It remained in their office. So I now have a $80K car that I cannot use because they have to mail me back the documents (something they said I could not do 6 weeks ago). Please read my other reviews. 90% are 5 star. I buy a lot of cars this way and have had excellent experiences with all dealers – except this one. Do yourself a favor and run away from the dealership. You will be happy in the long run. More

We communicated very well as we wrote back forth because we are deaf. We are happy with the showroom car. Thank you again. we are deaf. We are happy with the showroom car. Thank you again. More

I took my F-150 in for service at Rohrman Ford. I’m usually a do it yourselfer, but did not have the time to service my own vehicle. Dana was a fantastic service advisor, on the ball and kept me in the usually a do it yourselfer, but did not have the time to service my own vehicle. Dana was a fantastic service advisor, on the ball and kept me in the loop on everything. My vehicle was serviced great. Thank you Rohrman for the great customer service and vehicle service! More

Not a good visit. I dropped my truck off at 755 AM for a recall check up and an oil change with tire rotation. I received a call at 1015 telling me a list of things that needed to be done. Alignment, tune recall check up and an oil change with tire rotation. I received a call at 1015 telling me a list of things that needed to be done. Alignment, tune up, brake service, trans oil change, and cabin filter replacement. I told them not to do the work and I would like to pick up my truck asap. I left a message in the voice mail of the dealer at 345 asking for an update. I did not get a call back until 545 letting me know my truck was ready. When I picked up my truck I noticed the paperwork said the work was completed and the truck was ready at 1149AM. Not sure what happened but I never have good service at this dealer. On a past visit I was told my tires were worn and needed to be replaced. They were 2 months old and had 3000 miles on them, it made no sense. More

The staff that handled my repair kept me informed and explained all that was done. explained all that was done. More

Very friendly, professional, and efficient! Took care of my oil change and replaced my wiper blades. Highly recommend! my oil change and replaced my wiper blades. Highly recommend! More