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Schaumburg Ford

Schaumburg, IL

4.0
1,647 Reviews

815 East Golf Road

Schaumburg, IL

60173

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1,647 Reviews of Schaumburg Ford

March 23, 2022

Easy to make an appointment and got in and out quickly. They answered my questions and didn’t try to push other repairs I didn’t want. More

by OLDNICK65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar, Evans Marinakis, Jessica Bucaro, Levent Oner
Mar 23, 2022 -

Schaumburg Ford responded

We appreciate your business and our team looks forward to serving you again soon!

March 22, 2022

The service Dept went beyond to help me thru a difficult situation. Excellent service. I will be back. More

by N.ODONNELL44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis, Jessica Bucaro, Levent Oner
Mar 22, 2022 -

Schaumburg Ford responded

Thanks for sharing your thoughts about your experience with Bob Rohrman Schaumburg Ford. We appreciate your business and hope to see you again soon!

March 22, 2022

I dealt with them strictly on line they were courteous and helpful and quickly dealt with my requests and needs for this purchase More

by jammer
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Pat Thilberg
Mar 23, 2022 -

Schaumburg Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 21, 2022

Fast and efficient service. Went for a oil change and didn’t have to wait long. Will come back again. More

by Jtol514
Recommend Dealer
Yes
Employees Worked With
Connie
Mar 22, 2022 -

Schaumburg Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 21, 2022

Dana from service was a wonderful person to deal with. She is professional and courteous pls kept me informed on the status of my vehicle, I also was pleasantly surprised on a car wash, I would highly rec More

by melroza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana
Mar 22, 2022 -

Schaumburg Ford responded

Thank you for your business and this review. We're happy to hear Dana was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 21, 2022

Good value for the work I needed! I will bring my car back to this dealership! More

by frstn10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Bucaro, Ricardo Sanchez
Mar 22, 2022 -

Schaumburg Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman Schaumburg Ford.

March 21, 2022

The entire experience was less than stellar. I waited 20 minutes for them to find someone to ring me out AND it was well over $300 and it felt just way, way overpriced for the level of service More

by Maw065
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Evans Marinakis
Apr 07, 2022 -

Schaumburg Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

March 17, 2022

Had car several extra (unplanned) days, no text reponse ever(x3 attempts), no phone response until secondary messages were left for manager. Investigated but did not fix break noise for the second time. Ba More

by KAREN817
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Apr 03, 2022 -

Schaumburg Ford responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 14, 2022

Making appt was quick and easy Dana the service writer was great when I arrived she also kept me informed on the progress of repairs More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Dingman
Mar 15, 2022 -

Schaumburg Ford responded

Matt, Thank you! Dana and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman Schaumburg Ford.

March 11, 2022

It's a very polite staff, great service and service was quickly done. Would have liked a car wash tho More

by PDFURMANIAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connie
Mar 11, 2022 -

Schaumburg Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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