Schaumburg Ford

Great service, fast and convenient. Dana was awesome and she delivered a world class customer assistance. Dana was awesome and she delivered a world class customer assistance. More

I have a lot of mixed feelings about our exchange with the dealership. First impression was very good, and Miguel was fantastic the entire time! I really appreciate everything he did for us. If the ve the dealership. First impression was very good, and Miguel was fantastic the entire time! I really appreciate everything he did for us. If the vehicle we were looking at wasn't exactly what we wanted (a rare, unique vehicle in a rare optional color) we probably wouldn't have stuck it out until the end. We overnighted a check that arrived at noon on a Friday, and after checking in multiple times and Miguel getting the general manager involved they "found" it on the next Tuesday. That was already a scare and a concern to us about organization and how things were ran. In the same text explaining that the check was found I was informed I would be refunded my money for the delivery (we live 1500 miles away) because none of their delivery companies they worked with could do it. This was another big disappointment and worry on how things are ran and handled as it was in the purchase agreement, and was part of the loan taken out for the vehicle. It came off as lazy and lack of care for a deal that was made. I explained that if we flew out and drove back, it would cost a decent bit more than the amount agreed on for delivery and if we could at least change the price of the vehicle to reflect this. The reply I got matched all the others of "sales and finance manager said there is nothing we can do". Another lazy, lame response and lack of care for not holding up the deal on a vehicle wasn't even haggled on price to begin with. I didn't get any of these bad feelings from Miguel, again, he was awesome. It was the management helping him manage the deal that rubbed is the wrong way. Delivery was agreed at $1,000. We paid $1,3501.06 to fly out, and drive back. This doesn't include the two days of work both my wife and I missed too. When we were signing the final papers with the finance manager, it was casually thrown out there that the $27 fee on the purchase agreement that we both agreed on that had the delivery on it was also "by the way 47, not 27". The $20 didn't bother me, the lack of care on an agreed deal yet again was just off-putting. Miguel 10/10. I want to make sure that's clear! Thanks so much for picking us up from the airport, and thanks for at least asking managers my questions and attempting to work with me. The car is overall awesome, and we are very happy new owners of it. Thanks so much! More

Very disappointing. Had friends and family discount, received quote, and once I was ready to sign, all the bloat fees and unnecessary “required” add-ons found their way Had friends and family discount, received quote, and once I was ready to sign, all the bloat fees and unnecessary “required” add-ons found their way to the contract. Another shady dealership. More

Had a 10:00 appointment for a key to be made and programmed.Didn't get done till 11:45. programmed.Didn't get done till 11:45. More

The service representative was friendly and helpful. The only thing that I was not happy about was the long wait for an oil change The only thing that I was not happy about was the long wait for an oil change More

Its a good place to sand your car to fix if you have problems or oil change they work gently and smart and nice staf is well problems or oil change they work gently and smart and nice staf is well More

Over the years, everyone has been friendly and helpful to me. In this specific situation, Dana and Andrew were of great help to me. I look forward to working with them on future needs for our fleet vehicle me. In this specific situation, Dana and Andrew were of great help to me. I look forward to working with them on future needs for our fleet vehicles. More

Fast Friendly service and provided updates for the entire service process. Great communication throughout the entire process. service process. Great communication throughout the entire process. More

A week ago or so I was interested in a 2014 Mustang conv. with a price of 29k and change but when I saw the final price it was way higher. After a little digging I saw they slipped in under taxes and fees ov with a price of 29k and change but when I saw the final price it was way higher. After a little digging I saw they slipped in under taxes and fees over $2400 for interior and exterior sealant treatment and a lojack. This should be up front in the vehicle price not added on after the fact in fine print. I guess keeping under 30k to perk your interest and then surprise!, we're adding another $2500 to it is their way of doing business. If you can't be honest and upfront in your pricing, you won't be selling me a car! More

Very friendly and efficient service employees. Service was completed as promised and done on time as promised.. Service was completed as promised and done on time as promised.. More