Schaumburg Ford

Would give 0 rating about this dealership sold a car that need brakes 10 days later dis appointed horrible purchase September 13 purchased a electric vehicle 2019 Audi etron drive the truck twice to be that need brakes 10 days later dis appointed horrible purchase September 13 purchased a electric vehicle 2019 Audi etron drive the truck twice to be sure I wanted each time I told my salesman anos hey this car seems like it needs brakes anos assured me that they been checked . Two days later on Friday September 15 light comes on car need brakes called dealership they bring so we can check it so they have checked it needs brakes all around . So Eric the sales manager says we will fix your brakes we gone order them looked me in my face and also shook my hand to date September 23 I have not had my brakes fixed and I cannot drive my vehicle I purchased 10 days ago because I don’t wanna further damage the brakes can’t afford to just have bought a new car and fix it that was my reason for the purchase buyer beware of this dealership they might put u in a dangerous situation More

Great service from the minute walking in the door till we left. The sales pressure could be a bit less! Overall all the people that work for your dealership are great & friendly. Thanks for a great experienc left. The sales pressure could be a bit less! Overall all the people that work for your dealership are great & friendly. Thanks for a great experience! More

It was great to have the pick up service since I couldn't get to the dealer get to the dealer More

Exceeded expectations every step of the way! They made my car, buying experience, seamless, and enjoyable! I highly recommend Schaumburg Ford. They made my car, buying experience, seamless, and enjoyable! I highly recommend Schaumburg Ford. More

James and Michael were great! Appreciate their knowledge and patience with us as we chose the car that was the right fit for our family! They even stayed after hours to allow us t Appreciate their knowledge and patience with us as we chose the car that was the right fit for our family! They even stayed after hours to allow us the time to think. So happy we purchased our car from them! More

Jesse Valenzuela was an amazing guy to work with. The reason I purchased this car was because of him. I highly recommend him. The give great deals to military. The reason I purchased this car was because of him. I highly recommend him. The give great deals to military. More

The staff was courteous and kept me informed of the progress of the service. Service was prompt and exceptional. Highly satisfied with overall experience. progress of the service. Service was prompt and exceptional. Highly satisfied with overall experience. More

Everything went smoothly. They even picked me up when my car was done. Will use again. They even picked me up when my car was done. Will use again. More

The service that was performed on my car was excellent. The safety check was very thorough. My brakes are working much better and my tires are holding out well. There were some issues with communication The safety check was very thorough. My brakes are working much better and my tires are holding out well. There were some issues with communication due to the staff being short-handed for the July 4 weekend and the dealership transitioning to a new automated system, which I expect to be resolved by my next visit. Most importantly, the work on my car got done to my expectations. My car is safe and reliable for me to drive to work. More

The sales team was exceptional. They were fair with me when working on price and were respectful when negotiating. When we couldn't agree on one Bronco they found an alternative i They were fair with me when working on price and were respectful when negotiating. When we couldn't agree on one Bronco they found an alternative in my price range and we were able to close the deal. A pleasant experience all the way around and my wife LOVES her Bronco. More