Schaumburg Ford

Zero Stars would be more fitting. Used this dealership in 2018, and had a positive experience. Fast Forward to September of 2022, I order a new hybrid truck. I'm told the price will b Used this dealership in 2018, and had a positive experience. Fast Forward to September of 2022, I order a new hybrid truck. I'm told the price will be $25,240 plus TTL. Truck is built a year later with a $500 price increase. Should be no problem, since Ford protects price increases to the original purchaser within a model year. The dealer just has to submit documentation, that proves I was the one who ordered it, and purchased it. I was given a 3:00PM appointment by the new sales manager, because apparently the entire staff changed back in February. The Salesman I ordered from and sales manager from last year were gone. I arrive by 2:30, check out the little truck for a few minutes, and let the sales manager know that I'll be in the customer waiting room. (mind you this is after I brought the Sales Manager Lunch, which he asked me to do) I hear him tell the salesman 3 different times that he has a customer waiting. He's running around laughing and talking to the other salesman like it's a frat house. My wife see's what's going on and is getting upset by 3:30. Finally at 3:45 we are greeted by the salesman to do the paperwork. He tells me to sign a paper stating $650 a month for 72 months! Then I see he buried a Gap policy and an extended warranty into the contract. After 5 minutes of arguing with him, he finally takes it off. Has me sign a few trivial pieces of paperwork, then it's off to the finance office. Finance guy again insists I need a gap policy, and a "Windshield and tire protection package". I haven't had a blowout in 40 years, and never replaced a windshield. He continues to try to convince me why this $100 a month package for 72 months is so important. $7,200 in case I need a tire or a windshield? xxx? Finally, after arguing with him for 20 minutes he agrees to drop those scams in the Finance office. Then he hits me with an interest rate 3.5% higher than my banks so-so rate. Tells me it's now $500 for 72 months, with excellent credit. Tells me Ford credit is over 12% now, but he got a little better from a bank. WHAT? So I asked how they would handle the $500 price protection amount. He says he never heard of "price protection" I had to explain this to him, and the Sales Manager, who also "never heard of it" I showed them the Ford document, and let them know they must file to get the refund for me from Ford. So finally, it's late, and I'm ready for a late dinner. I said just write it up and I'll refinance it with my bank. Finance manager has the gall to tell me I have to keep the loan with their High Juice bank or they don't get credit for the loan. Excuse me but what the xxxx have you done for me? I refinanced the loan for 3.5% less "juice" and a savings of $4,200. I can only imagine how much this tactic will cost the average $47K car buyer if my little commuter was only $25K. I go home that Saturday, Monday I ask for the General Manager. I get him on the phone and ask if they will file for the price protection. He says "what's that"? At this point I feel like I'm in the twilight zone, since nobody at this dealer seems to know about this decades old policy. And he is the General Manager? I forwarded the document to him. He claims Ford says that I as the customer must have a certificate for that. 3 times calling Ford Customer Service and they confirm every time that this dealer is required to file for the price protection. This is a Horrible dealer experience start to finish once the truck arrived. I guess they wanted me to refuse the truck so they can mark this little hard to get unicorn up by $10,000. The previous crew inspired me to come back and gained my Loyalty. The new crew threw that 5 years of loyalty away in about 4 hours. They never even had anyone offer to show me features, or sync up my phone when the purchase was done. Keys and GTFOH basically..... Sadly, I have bought several $100K Fords in the past too. 9 new Fords since 2000. Guess where I will NEVER shop agai More

Would give 0 rating about this dealership sold a car that need brakes 10 days later dis appointed horrible purchase September 13 purchased a electric vehicle 2019 Audi etron drive the truck twice to be that need brakes 10 days later dis appointed horrible purchase September 13 purchased a electric vehicle 2019 Audi etron drive the truck twice to be sure I wanted each time I told my salesman anos hey this car seems like it needs brakes anos assured me that they been checked . Two days later on Friday September 15 light comes on car need brakes called dealership they bring so we can check it so they have checked it needs brakes all around . So Eric the sales manager says we will fix your brakes we gone order them looked me in my face and also shook my hand to date September 23 I have not had my brakes fixed and I cannot drive my vehicle I purchased 10 days ago because I don’t wanna further damage the brakes can’t afford to just have bought a new car and fix it that was my reason for the purchase buyer beware of this dealership they might put u in a dangerous situation More

Great service from the minute walking in the door till we left. The sales pressure could be a bit less! Overall all the people that work for your dealership are great & friendly. Thanks for a great experienc left. The sales pressure could be a bit less! Overall all the people that work for your dealership are great & friendly. Thanks for a great experience! More

It was great to have the pick up service since I couldn't get to the dealer get to the dealer More

Exceeded expectations every step of the way! They made my car, buying experience, seamless, and enjoyable! I highly recommend Schaumburg Ford. They made my car, buying experience, seamless, and enjoyable! I highly recommend Schaumburg Ford. More

James and Michael were great! Appreciate their knowledge and patience with us as we chose the car that was the right fit for our family! They even stayed after hours to allow us t Appreciate their knowledge and patience with us as we chose the car that was the right fit for our family! They even stayed after hours to allow us the time to think. So happy we purchased our car from them! More

Jesse Valenzuela was an amazing guy to work with. The reason I purchased this car was because of him. I highly recommend him. The give great deals to military. The reason I purchased this car was because of him. I highly recommend him. The give great deals to military. More

The staff was courteous and kept me informed of the progress of the service. Service was prompt and exceptional. Highly satisfied with overall experience. progress of the service. Service was prompt and exceptional. Highly satisfied with overall experience. More

Everything went smoothly. They even picked me up when my car was done. Will use again. They even picked me up when my car was done. Will use again. More

The service that was performed on my car was excellent. The safety check was very thorough. My brakes are working much better and my tires are holding out well. There were some issues with communication The safety check was very thorough. My brakes are working much better and my tires are holding out well. There were some issues with communication due to the staff being short-handed for the July 4 weekend and the dealership transitioning to a new automated system, which I expect to be resolved by my next visit. Most importantly, the work on my car got done to my expectations. My car is safe and reliable for me to drive to work. More