Schaumburg Ford

Great customer experience. Especially appreciated Dana Dingman for her exceptional customer service!. She explained and reviewed all the work needed to be done on my Ford Edge Especially appreciated Dana Dingman for her exceptional customer service!. She explained and reviewed all the work needed to be done on my Ford Edge and also went the extra mile in giving me new tire options for my consideration. Well done! More

This was hearable experience , i make appointment 2 days before service . I did left my car day before for 7.30AM appointment next day . I don't get any information on the day off service .I have to call before service . I did left my car day before for 7.30AM appointment next day . I don't get any information on the day off service .I have to call many times and try to find out what happening and wat was diagnostics on my car . I never be able to speak with any service member . Finely i was told after 2.00PM -my car was not touch . I was treaded very badly , and was told MAYBE next day . Newer again , and i will tell everybody about my experience . Andrew Suchecki More

Alex provided warranty options while reducing the interest rate at the same time. Much appreciated interest rate at the same time. Much appreciated More

My phone experience was great. I was in and out in a timely manner. My car problem was under warranty, so I didn’t have to pay anything. I was in and out in a timely manner. My car problem was under warranty, so I didn’t have to pay anything. More

Rude, staff was very unprofessional. General manager wouldn’t follow through with what he said he would do. Once we received vehicle, seat and floor had dirt all over it. We will be fil General manager wouldn’t follow through with what he said he would do. Once we received vehicle, seat and floor had dirt all over it. We will be filing complaints with the States Attorney General and the Better Business Bureau. More

The service work did not address all the issues identified plus there was no explanation why not done identified plus there was no explanation why not done More

Already submitted a very negative experience. Obviously, that was a waste of time if you are asking again. Oscar was the worst. Obviously, that was a waste of time if you are asking again. Oscar was the worst. More

Evan focuses on client-centered service. .. I will be asking for him next time I come in for proactive work on my Ford! .. I will be asking for him next time I come in for proactive work on my Ford! More

I was very happy with the Roush tech. She was excellent and kept me up to date on my 2021 Mustang GT Roush Supercharged. Thank You very much!!! She was excellent and kept me up to date on my 2021 Mustang GT Roush Supercharged. Thank You very much!!! More

Great customer service and very friendly. Brought my car from here which was a good experience and this has continued with the servicing. Brought my car from here which was a good experience and this has continued with the servicing. More