Schaumburg Ford

Great dealer. But service takes too long now that COVID is done bring the coffee and donuts back. Thanks But service takes too long now that COVID is done bring the coffee and donuts back. Thanks More

Service was good. There was some confusion over an item that was recommended on our last visit but not yet performed. It did not show up when current status was brou There was some confusion over an item that was recommended on our last visit but not yet performed. It did not show up when current status was brought up on computer. More

Great experience from start to finish! Highly recommend buying a used vehicle from this dealer. Highly recommend buying a used vehicle from this dealer. More

Great experience at this dealership. They worked with us to get a fair price, I will recommend this dealership to family and friends Dana in Service Department was the best and explai They worked with us to get a fair price, I will recommend this dealership to family and friends Dana in Service Department was the best and explained everything!!! More

I had a very good experience. The salesman was so helpful and knowledgeable. They helped me to get the funding I needed for my car. The salesman was so helpful and knowledgeable. They helped me to get the funding I needed for my car. More

Great experience at this dealership. They worked with us to get a fair price, I will recommend this dealership to family and friends They worked with us to get a fair price, I will recommend this dealership to family and friends More

Customer service was terrible— my contact was totally unreachable for the most part, no updates on when I could expect my car. I finally had to just show up and hope the car was ready. When I learned unreachable for the most part, no updates on when I could expect my car. I finally had to just show up and hope the car was ready. When I learned we’d be without a car overnight, I said I needed the kids’ car seats and my rep said they’d send a car service for pickup, which never happened. I was there to have a recalled part replaced in my Ford, it’s routine for all cars of this make and model, and though my appt was pre-scheduled, they waited til the end of the first day my car was there to even order the part. I was initially told the replacement would take a few hours—- it took til the end of the second day, which is no small issue when you’re stranded without a car or car seats for your kids. Repair service was questionable as the check engine light went on immediately after I pulled off the lot. I took it to a different mechanic I trust to fix it. We bought this car from Bob rohrman and had a truly awful experience then too. Would never go back! More

friendly, great to work with. Explained the steps of the purchase of my car. Very happy with the experience. Explained the steps of the purchase of my car. Very happy with the experience. More

Every one was very friendly and willing to help. John G. Was very patient with me even though it was closing time. Great experience and I am 100% going back there when my kids start driving. John G. Was very patient with me even though it was closing time. Great experience and I am 100% going back there when my kids start driving. More

I tried to follow up 3 times with Zach No response! My braking ability Diminished. 160,000 mile dealer recommended service. Need serious follow up attention My braking ability Diminished. 160,000 mile dealer recommended service. Need serious follow up attention More