Schaumburg Ford

Called and scheduled service on my truck with Dana. Appointment was for Wednesday afternoon October 12th @ 2:00p.m.. Got there at about 2:15 and went over the work that needed to be done w/Dana. She Appointment was for Wednesday afternoon October 12th @ 2:00p.m.. Got there at about 2:15 and went over the work that needed to be done w/Dana. She asked me when I would like to pick the truck up and I told her Friday October 14th in the afternoon. Called Friday about 1 to check on the status of my vehicle. No answer but, I left a message. Called back around 2:30 and after the third try finally spoke to another female that answered the phone. She put me on hold and Dane picked up shortly after that and told me that my truck didn't even get into the shop yet. Unbelievable! Replied I would be in within the hour to pick it up. Needed the truck to go up North and if I would have known that it wasn't going to get looked at I would have never dropped it off. I've owned nothing but Ford trucks in my life and never have I had such a bad experience. Closest dealer to my new residence but, probably won't be back after this experience. If I hadn't been persistent would anyone have called to inform me of the repair status? More

Finding out that the used car I wanted and was going to pay asking price for had ; 2500.00in a paint protection already on the car but not the asking price. 600.00 LoJack already on the car not the asking pay asking price for had ; 2500.00in a paint protection already on the car but not the asking price. 600.00 LoJack already on the car not the asking price. Had a 600.00 charge that got the used car inspected before it could be put up for sale also not reflected in asking price and 350 in paperwork fees even though I paid cash. . Felt deceived, but I wanted the car . Originally I drove 77 miles 1.5 hr to look at a silver 2015. Told it was nice so I made a appointment & drove. The car ( still there ) is modified and that’s not noted. . Cold air intake, no mufflers, has a tune ( tuner is in trunk) and drives like a drag car . I was pissed the car people didn’t tell me that before. Salesman John was great . More

Evan was amazing! Kept me in the loop of what was happening. And the mechanic was fast and efficient! Kept me in the loop of what was happening. And the mechanic was fast and efficient! More

Took my car in for a brake line recall. Expected one or two day max. It took them six days. Expected one or two day max. It took them six days. More

Took longer than quoted and car wash was down. It seems to be down all the time It seems to be down all the time More

I’d give zero stars for service if I could! ! Terrible! Went in with a squeak on left rear tire. 2020 Fusion….Schamburg (sham) wanted to charge $670…Then few hours later aftet the Mechanic looke ! Terrible! Went in with a squeak on left rear tire. 2020 Fusion….Schamburg (sham) wanted to charge $670…Then few hours later aftet the Mechanic looked at the tire the price DOUBLED TO $1300!!!’ Insane… Non Service girl Dana was giving me a line of BS Stated your rotors are Rusting due to condensation! I was like you are nuts!!! Wasted my Entire Saturday nothing got fixed..Add insult to injury the mechanic got grease stains on my cloth door panel! Terrible.. will never buy another car from them! More

Evan was Great! !! Will always bring my car to you Schaumburg Ford!!! The BEST service!! !! Will always bring my car to you Schaumburg Ford!!! The BEST service!! More

It could have been nice if they communicated about the missing features on the vehicle before the purchase. missing features on the vehicle before the purchase. More

Not communication between employees, really bad service. I took a van 3 times already and they have not fix the issue yet. They keep saying waiting for a parts. I took a van 3 times already and they have not fix the issue yet. They keep saying waiting for a parts. More

Connie was very friendly and kind. The service wasn’t super fast but it was fine overall. The service wasn’t super fast but it was fine overall. More