Schaumburg Ford

Ron Keller is an exceptional salesperson. He is friendly, courteous, and professional. He went beyond his professionalism and I was made to feel part of the Ford family. He was very helpful, info friendly, courteous, and professional. He went beyond his professionalism and I was made to feel part of the Ford family. He was very helpful, informative, and thorough. I was very pleased and satisfied with the whole customer service experience. Ron showed great efficiency throughout the whole process and was very happy on how efficient and quick he was to provide great customer service. The color of the car I was debating on was not available at the time I came in a second time, as it was sold the evening before. Ron was immediately able to get another car in that color and traded with another dealer. That showed me a lot. I will definitely recommend friends and family to Ford Schaumburg. I left as a very happy customer and will definitely return. More

Ask for Gil Estrada the next time you purchase a vehicle! I stopped at Bob Rohrman's Schaumburg Ford wanting to test drive a used, silver Ford Escape. Their Sales Associate, Gil Estrada, took me for the test I stopped at Bob Rohrman's Schaumburg Ford wanting to test drive a used, silver Ford Escape. Their Sales Associate, Gil Estrada, took me for the test drive and answered the questions I had about the vehicle. Concerned about the turning radius in tight spaces, Gil helped me practice parallel parking. We discussed the car facts/history, pricing, and adding park assist and a hitch. After the financial papers were signed, Gil reviewed the vehicles operation, and the next day called to ask how the Escape was working for me. He also set up the appointment for the addition of the park assist and hitch, and when I picked the car up tonight, he helped me with the operation of the phone and audio system. I appreciate the knowledgeable professional sales assistance Gil has given me. More

I really enjoyed working with Rohrman Ford and Ron, he was very thorough and had great customer service skills. I was impressed with the inventory that you had, and the people were very friendly. I would was very thorough and had great customer service skills. I was impressed with the inventory that you had, and the people were very friendly. I would definatedly recommend going to this Ford dealer again. More

I recently went to Schaumburg Ford and picked out a great first car thanks to the sales associate, Ron Keller, who helped me out. I don't know a lot about cars, but Ron was very patient and helpful when expl first car thanks to the sales associate, Ron Keller, who helped me out. I don't know a lot about cars, but Ron was very patient and helpful when explaining to me the things I need to know before buying a new car and helped me find the best price for my new Ford. I am extremely happy with my purchase. To anyone looking for a new car, I recommend Schaumburg Ford! More

We went into the Bob Rohrman Ford to look at a couple of used Ford Edges. I had called the night before and gotten some information from Dave and said I would come in the following day. Dave gave me Juan's used Ford Edges. I had called the night before and gotten some information from Dave and said I would come in the following day. Dave gave me Juan's name, since he said it was his day off. Juan was very nice - he had the vehicle ready for us to test drive in no time. He answered all of our questions we had about the vehicle. In the end, it was a toss up between the used one we test drove and just getting a new one. This is where the manager stepped in - Paul (Bochenek?). He asked us what was the offer we got at the other dealership we went to, and suggested that we buy the new car from him instead. He said that he can probably make us a better offer. And he did. We have been shopping around for a car for almost a month at this point and have visited 4 different dealership. This one was the best experience of all of them. Paul was very nice, never pushy, and just gave us an offer we couldn't resist. They made the whole process very smooth and made sure they didn't waste any of our time. We filled out the paperwork and were told that we'd get a call when the car was ready (the car we wanted was not actually at this dealership). We went back the same night to pick up the new car. Sam from financing was great. He showed us exactly what our options were. Both Juan and Sam tried to sell us protection plans (not the same one), and we decided to go with the road assistance/dent/key replacement package that Sam was offering. Once again, neither Sam or Juan were pushy in selling the product, but focused more on presenting the benefits and the great value of each product. We went with "Sam's" product because we really wanted the dent repair option. Overall, I would give this dealership 5/5 stars. The whole shopping experience was great - the staff were very knowledgeable and helpful without being in your face and trying to sell you a car no matter what. In the end they gave us the best price for the vehicle we wanted and also included 2 years of free maintenance. I would highly recommend this dealership to anyone who's looking for a Ford, whether it's new or used. More

I was in the process of buying a new car and trading in my chrystler. I have not been car shopping in years previous to my recent purchas of a focus from Schaumburg Ford. I went to many dealerships in the my chrystler. I have not been car shopping in years previous to my recent purchas of a focus from Schaumburg Ford. I went to many dealerships in the woodfield area and aparently it was a complicated process to trade my car in, I got the vibe that I was being taken adavatage of since my knowledge of cars was clearly sub par. Ford was different they made it seem simple throughout all the steps. I would have saved my self alot of time if I just went to Ford in the first place. Ron the salesman I worked with showed me all the possible ways I could save money; tax savings on my trade in, rebates, and in store discounts. I left the dealership with a smile and was very happy with my experience. More

We had been out looking for a new company vehicle and finally ended up at this ford dealership. Ron Keller approached us and helped us all the way through the process. We traded in another vehicle when finally ended up at this ford dealership. Ron Keller approached us and helped us all the way through the process. We traded in another vehicle when we purchased the 2011 Transit Connect and received fair trade in value on it. Ron was police and courteous and showed us what was available. If a new for a new company vehicle is needed we know where to go! More

I have purchased 7 vehicles from this dealership. I will have to say that I noticed an improvement when they turned to Bob Rohrman Schaumburg Ford. Not that there was anything wrong, just seems to be a grea have to say that I noticed an improvement when they turned to Bob Rohrman Schaumburg Ford. Not that there was anything wrong, just seems to be a greater focus on the customer. The staff in sales and service are always friendly and make you feel like your business is important to them. Even when I bring my cars in for service, for example like today, and walk through the showroom to kill some time, employees such as Nick Magdalin recognize my face and ask me how I am doing. It makes you feel appreciated. You can’t put a price on that. I have no reason to purchase a car at another dealership. Mark Izydorek Hoffman Estates, IL More

Not one complaint about Schaumburg Ford. They put me in my dream car (2013 Ford Escape) I'm very grateful for the hardworking salesman that helped me (Ron) and the finance manager (Ideen). At first it did my dream car (2013 Ford Escape) I'm very grateful for the hardworking salesman that helped me (Ron) and the finance manager (Ideen). At first it did not seem like a possibility for me to drive off the lot in a brand new suv. I was at many dealerships before this one and did not get the time off day. Ford treated me like a priority, When the time comes to buy a new vehicle there is no doubt were I will be going back to More

I called the dealership after viewing a listing for a used minivan that was at this dealership. I called and spoke to Castro and asked if this vehicle was available. He called me back within a half an used minivan that was at this dealership. I called and spoke to Castro and asked if this vehicle was available. He called me back within a half an hour or so, and said yes, the minivan was there as described and listed. I then said i wanted to see it, and perhaps take it home right away if it looked as good as the pictures on the post. He assured me he would do "whatever it took to get the price where i needed it to be". i arrived about 1/2 hour later. I asked for Castro, and he came out right away and showed me to the van. I was horrified!! It looked NOTHING like the pictures that were posted for the listing on this minivan! I asked if perhaps this was the wrong one. He told me...No, it just needs to be cleaned up a bit. There were big holes in the carpeting in front of the drivers seat that were definitely NOT in the post!! The posting listed the mileage at 74,000 miles, while this van in front of me had 150,000!!?? I walked away and said I was not going to put up with that kind of typical bait and switch tactic. I was ready to leave but decided to go in and complain about what just occurred. I walked in and explained what had just happened and was extremely put off by their "typical car salesmen' tactics. It was 2-3 thousand more than the original price of the van i was looking at. I showed him the posting of what vehicle I came in to see, he blamed it on the advertising department getting the information wrong. So the sales manager brought me out to look at a similar car, and Uplander. This vehicle was now another 2-3 thousand more than the car I came in for. I was fed up and it just renewed by original thoughts about Car Salesmen...Typical liars, tell you what you want to hear, but clearly not what is right in front of you. DO NOT TRUST THESE PEOPLE!!! They use the typical BAIT AND SWITCH and try to steer you into something other than what they lured you in for. Had I read the reviews before i went in to look, then i would have stayed FAR AWAY...Better honest dealership is Infinity of Clarendon Hills!! I didnt end up buying from them, but they told me what they had upfront so i didnt waste my time. More