Schaumburg Ford

Not one complaint about Schaumburg Ford. They put me in my dream car (2013 Ford Escape) I'm very grateful for the hardworking salesman that helped me (Ron) and the finance manager (Ideen). At first it did my dream car (2013 Ford Escape) I'm very grateful for the hardworking salesman that helped me (Ron) and the finance manager (Ideen). At first it did not seem like a possibility for me to drive off the lot in a brand new suv. I was at many dealerships before this one and did not get the time off day. Ford treated me like a priority, When the time comes to buy a new vehicle there is no doubt were I will be going back to More

I called the dealership after viewing a listing for a used minivan that was at this dealership. I called and spoke to Castro and asked if this vehicle was available. He called me back within a half an used minivan that was at this dealership. I called and spoke to Castro and asked if this vehicle was available. He called me back within a half an hour or so, and said yes, the minivan was there as described and listed. I then said i wanted to see it, and perhaps take it home right away if it looked as good as the pictures on the post. He assured me he would do "whatever it took to get the price where i needed it to be". i arrived about 1/2 hour later. I asked for Castro, and he came out right away and showed me to the van. I was horrified!! It looked NOTHING like the pictures that were posted for the listing on this minivan! I asked if perhaps this was the wrong one. He told me...No, it just needs to be cleaned up a bit. There were big holes in the carpeting in front of the drivers seat that were definitely NOT in the post!! The posting listed the mileage at 74,000 miles, while this van in front of me had 150,000!!?? I walked away and said I was not going to put up with that kind of typical bait and switch tactic. I was ready to leave but decided to go in and complain about what just occurred. I walked in and explained what had just happened and was extremely put off by their "typical car salesmen' tactics. It was 2-3 thousand more than the original price of the van i was looking at. I showed him the posting of what vehicle I came in to see, he blamed it on the advertising department getting the information wrong. So the sales manager brought me out to look at a similar car, and Uplander. This vehicle was now another 2-3 thousand more than the car I came in for. I was fed up and it just renewed by original thoughts about Car Salesmen...Typical liars, tell you what you want to hear, but clearly not what is right in front of you. DO NOT TRUST THESE PEOPLE!!! They use the typical BAIT AND SWITCH and try to steer you into something other than what they lured you in for. Had I read the reviews before i went in to look, then i would have stayed FAR AWAY...Better honest dealership is Infinity of Clarendon Hills!! I didnt end up buying from them, but they told me what they had upfront so i didnt waste my time. More

Beware of smiling faces while they separate you from your hard earned cash, they tell you how they want you to be postively happy. I traded a truck in for a newer truck the sticker on the window and onlne sa hard earned cash, they tell you how they want you to be postively happy. I traded a truck in for a newer truck the sticker on the window and onlne said the truck had cruise control which I absolutely want. The deal took sooooo long I didnt think to check the cruise, was more worried about the way the truck ran and listening for noises during the test drive. On the way home I learned there was no cruise when I tried to turn it on. 2 days later I stopped back at Rohrmanns told the manager about no cruise and his exact words were We have a disclaimer on the sticker. Now they happened to leave the sticker in the truck and I read it beforehand its a disclaimer is for Kelly Blue Book saying they are not responsible for info put in not a disclaimer for Rohrmanns. When I mentioned this the manager he shrugged his shoulders as if to say tough luck and didnt say anything. I said I guess im stuck without cruise, to which his reply was nothing. I said I guess false advertising is ok here. He once again said nothing and I left before I got pissed. ALSO BEWARE DO NOT GIVE THEM YOUR SOCIAL SECURITY NUMBER, they did a credit check on me without asking and I didnt ask for or want credit. The salesman asked for my number I said why he said since 9/11 the government asks that all sales are accompanied with it. I then said so there will be no check and he said no, I wouldnt have given it if I knew they were going to do that. If the manager offered to buy the truck back I wouldve got another one from them even if it wouldve been a bit more money, but he offered nothing, just said WE HAVE A DISCLAIMER. So now im looking for another truck and have to go through the whole ordeal again, but I will not tolerate B.S. kindness from salespeople nor will I ever buy from Rohrman again. Also they gave me far from what Kellys Blue Book said my trade was worth. If you believe your trade is worth a certain value dont let any dealer pick it apart because remember they are not your friends and only trying to squeeze every last dollar out of you thats there job. More

I went to Rohrman Schaumburg Ford to look for a 2013 F150 Raptor, which is a tough vehicle to find with a wait time of around 6 months. Chase and Nick informed me that they had placed an order for a Raptor a Raptor, which is a tough vehicle to find with a wait time of around 6 months. Chase and Nick informed me that they had placed an order for a Raptor a few weeks earlier for stock. In order to expedite the process for me, they replaced their order with my specific order to effectively let me "jump in line". Any time I wanted to get an update on the status of the build, they were more than happy to do make the calls and do the research. I received a call 3.5 months later letting me know that my truck had arrived. What a great surprise! The pick up and paperwork process was extremely smooth and easy, as everyone else involved was extremely helpful and friendly. The bottom line is that I love my new truck, and I cannot say enough about everyone at Rohrman Schaumburg Ford. They truly made the experience great. I would recommend them to anyone looking for a Ford vehicle. More

D. Jay recently helped me get my first car. He made sure it was safe and that I would be leaving with a good car for only being 18. He was really nice and a good salesman.(: it was safe and that I would be leaving with a good car for only being 18. He was really nice and a good salesman.(: More

Nick s a very decent, straight-forward salesman. When we purchased our vehicle, he was direct with the points that could be negotiable, and was clear, upfront about things that were not, and it was not a ca purchased our vehicle, he was direct with the points that could be negotiable, and was clear, upfront about things that were not, and it was not a cat and mouse game, but a very easy, clear, and open sales deal, ultimately in which my wife and I were very pleased. I will continue to recommend Bob Rorhman, Schaumburg. More

Nick ,was fantastic,he listen to what i was looking for and in the price range i was looking for,friendly professional. The man had knowledge of the product and product's of ford.I also worked with Mario , and in the price range i was looking for,friendly professional. The man had knowledge of the product and product's of ford.I also worked with Mario , the Service manager , nothing but professional service, asking all kinds of questions to make sure i was happy with the f-150 that I have bought.I also need to say that Max and the service associates plus the cashiers, were vary professional,all around a top notch Dealership!all around professionalism.I tell all my friends about Schaumburg Ford and will go nowhere else for service. If you go their to buy please ask for Nick , he was great! and if you go for service ask for Mario or max they are all great in the service dept and yes when they gave me a ETA for when the sevice was done , it was done,they let you know what is going on when they are doing the service . can't say enough about this place. I did not know any of these people until I switch in 2010 from Dodgeram to a Ford F-150. thanks you paul Szar. More

Worst dealership ever just another golf road scam artist . Got so mad I did not buy a ford who hires there sales staff ? what a joke . Got so mad I did not buy a ford who hires there sales staff ? what a joke More

Ron and Nick were very polite and friendly throughout our sales experience. They were knowledgeable of their product and helpful in picking the right options and equipment for us. I will recommend to friend sales experience. They were knowledgeable of their product and helpful in picking the right options and equipment for us. I will recommend to friends and family. More

Purchasing a car from this dealership was one of the biggest mistakes ever. Within one year of buying our "certified pre-owned" car, the transmission completely gave out. My husband called the dealers biggest mistakes ever. Within one year of buying our "certified pre-owned" car, the transmission completely gave out. My husband called the dealership and spoke to an individual who told him there was no warranty on the car and to have it checked out by a mechanic. That is what we did. After doing our own research, we found out that there was, in fact, a warranty on the car. Since our mechanic simply checked out the transmission, Bob Rohrman Schaumburg Ford decided they were not able to fix the pre-existing problem which is now an estimated cost of $1,800+. We have not been able to drive our car for almost 3 weeks. If you want to be lied to and do business with dirty, used car salesmen Bob Rohrman is the place to go. If you want a more positive experience, do yourselves a favor and look elsewhere. Do not give this dealership your business. They do not deserve it. P.S. Bob Rohrmann, your commercials suck. More