Schaumburg Ford

My husband and I wanted to buy a new Ford CMax hybrid and visited Schaumburg Ford. Mark Craven was an excellent salesman because he was knowledgable about the product, even though this was a brand new car i visited Schaumburg Ford. Mark Craven was an excellent salesman because he was knowledgable about the product, even though this was a brand new car in the ford lineup. He asked us questions about our driving habits etc. and listened to the answers to determine if this car was the best fit for our lifestyle and budget. He took us on a test drive and pointed out all the features of the vehicle. He explained all the different packages and prices that were available, such as the SE and SEL. After talking to him, we felt confident that this was the type of car that we wanted and he even helped us pick out the color! He and the new car manage, D. Jay Hattula did not try to pressure us and made buying a car a pleasant experience. I would highly recommend talking to Mark before you make a decision about buying a car. More

I purchased a 2013 ford escape from Ron Keller. Just wanted to say first off, that I absolutely love my SUV! My shopping experience was one of the easiest I have had. I felt that Mr. Keller was very si wanted to say first off, that I absolutely love my SUV! My shopping experience was one of the easiest I have had. I felt that Mr. Keller was very sincere and very down to earth. Would definitely buy from him again in the future. More

I highly recommend this dealership and this salesman. They worked with me on a great price for my Mustang GT and gave me a more than fair offer for my trade in. Ray was very personable and genuinely care They worked with me on a great price for my Mustang GT and gave me a more than fair offer for my trade in. Ray was very personable and genuinely cared about making my deal work. I also worked with Ray's manager DJ Hattula, who was great and made the car purchase a pleasant experience. This dealership has a huge selection of fords. If you work with Ray & DJ, you will have a great experience. More

Best expirences with our sales dealer Ron Keller! We would highly recommend anyone purchasing a car to do it from him! He is professional and was accommodating to all of our wants and needs! So happy we would highly recommend anyone purchasing a car to do it from him! He is professional and was accommodating to all of our wants and needs! So happy we decided to stop at this dealer and had the pleasure of working with such a great person! More

I wanted to rate this dealership and most of all my Salesman Ron Keller. I had a wonderful experience working with Ron - from the very start ordering of my Shelby Mustang - Ron kept us up to date thr Salesman Ron Keller. I had a wonderful experience working with Ron - from the very start ordering of my Shelby Mustang - Ron kept us up to date throughout the entire process - he was kind and courteous - He did not have the typical car salesman personality. The car was great as well. Months after I received the car Ron call and had a Shelby poster and calendar for me. This is an experience I will never forget and would recommend this dealership and Ron Keller to everyone. Thank you. More

I was shopping for a car last weekend and had stopped in to Bob Rohrman Schaumburg Ford and the salesman Brian Plyam had worked with me for over 4 hours !!! I was probably driving the young man insane with to Bob Rohrman Schaumburg Ford and the salesman Brian Plyam had worked with me for over 4 hours !!! I was probably driving the young man insane with all my questions and driving multiple vehicles, but he kept it together and didn't show any signs of frustration I just have to say it was the most pleasant experience I had ever had in purchasing a new vehicle. Brian is not your typical pushy car salesman, he made sure to take the time and educate me on the vehicles that I came in to look at. On top of it all I got a fantastic deal on my brand new Escape.The whole car buying experience had been hassle free while working with Brian and his managers. Thank you again !!! Will be back in a few months to purchase a new car for my son. More

Our sales associate Gil Estrada made the whole process of purchasing a vehicle effortless. His professional and friendly personality made all the difference in the world to me and my wife. He took us throug purchasing a vehicle effortless. His professional and friendly personality made all the difference in the world to me and my wife. He took us through the process step by step from the time I walked through the door right up to delivering the vehicle. This is the way customer service should be all the time. I will recommend this dealership and Gil Estrada to all my friends, family and associates in the future. Thank you Gil for taking good care of me and my wife and making the purchase of our new vehicle a good memorable experience. More

I don't typically complete any review or surveys sent to me however the experience I had last night was worth letting everyone know about. To give you a little background, my son was away at school whic to me however the experience I had last night was worth letting everyone know about. To give you a little background, my son was away at school which was about a 2 hour drive to get to the dealership. Before he drove up he called the dealership and spoke with Ron Keller and asked about the car he was interested in. Not only did Ron pull the keys so no one could take the car and purchase it during our commute time but he also warmed it up, took it for a test drive and tried out all of the options like making sure the heated seats worked. When we arrived at the dealership Ron already had the car pulled up and ready to go for the test drive. (no waiting to get the location number then running to find the key then having to let it warm up,etc) I had shared with Ron that I have bought quite a few cars and I wasn't interested in doing the whole back and forth of haggling with numbers. He asked us what we wanted for our trade and surprisingly they came back pretty darn close to that number. The entire process went fairly quickly and very smoothe! Ron is a very personable man and I really enjoyed working with him. As a side note, Ron was also mentoring a newly hired Salesman (Brian) during all of this. It's great to know that the Management of this dealership also recognizes what a great salesman Ron is that they felt he was the right person to shadow/train someone new. Great job Ron!! I really appreciate you listening to me, as the customer, and making this experience a pleasant one. You really set the bar high for other Salesmen!! D. Mazar Antioch, IL More

I researched and found that Schaumburg Ford happened to have the exact car I wanted. They are 400 miles away from me. I called and asked for someone from sales and was sent to Ron. He got into my vehicl have the exact car I wanted. They are 400 miles away from me. I called and asked for someone from sales and was sent to Ron. He got into my vehicle as fast as he could and test drove it for me. He gave me an honest report of what he found, what he liked and didn't like. From that I made an offer. I got a response withing 10 minutes (they even included their "paperwork" fee into my offer). I booked a flight and told them when I would be arriving and they picked me up from the airport. The car was exactly as described, if not a little better in my opinion. Two hours later I was driving the 400 miles home. Everything went as smooth as could be expected. The sales gentlemen were nothing if not over-eager to help me any way I asked. One wierd thing is my nearly perfect car did not come with floor mats... It could have been traded in that way, but who knows. All around I am happy I chose the car I did and that it was at the dealership it was. If they were less than 400 miles away I would probably go back for my next vehicle. More

MY HUSBAND & I PURCHASED CARS JUST OVER A YEAR AGO AT WOODFIELD FORD. WE HAVE BEEN VERY HAPPY WITH THE SALES AND SERVICE TEAM AT WOODFIELD FORD. AFTER MANY MONTHS OF LOOKING FOR JUST THE RIGHT NEW CARS W WOODFIELD FORD. WE HAVE BEEN VERY HAPPY WITH THE SALES AND SERVICE TEAM AT WOODFIELD FORD. AFTER MANY MONTHS OF LOOKING FOR JUST THE RIGHT NEW CARS WE ENDED UP AT WOODFIELD FORD, RONALD KELLER WAS OUR SALESMAN. HE HELPED US TO PICK OUT THE CARS THAT FIT US WITHOUT BEING TOO PUSHY, IDEEN HELPED US OUT IN FINANCING. AT THIS POINT ALL I WANTED TO DO WAS DRIVE OFF IN MY NEW CAR. IDEEN AND THE OTHER FRIENDLY FACES SUCH AS DJ MADE IT WORTH THE WAIT. THANKS TO ALL THAT HELPED MAKE IT A GREAT EXPERIENCE. I HAVE WROTE THIS REVIEW BECAUSE I WILL AND HAVE RECOMMENDED THIS DEALERSHIP TO FRIENDS AND FAMILY. MARSHA. More