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Schaumburg Ford

Schaumburg, IL

4.0
1,647 Reviews
Call Dealership (224) 637-1511

815 East Golf Road

Schaumburg, IL

60173

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1,647 Reviews of Schaumburg Ford

November 22, 2022

Fast friendly service. Good communication on the progress of the service. It was a good experience. More

by hdublinski01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie Klett
Report | Print
Nov 23, 2022 -

Schaumburg Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 20, 2022

Worst customer service ever. Bad service, service is not completed correctly. Won’t lease a ford again! Will not recommend this dealer ever again! More

by b_n_faith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Magdalin, Evans Marinakis, Andrew Bromeland, Oscar Ramirez, Nick Fata, Justin Hermansem, Connie Klett
Report | Print
Nov 23, 2022 -

Schaumburg Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

November 19, 2022

I had great experience at the Schaumburg Ford location. Everyone was so very nice, welcoming, and helpful. More

by WITTICHST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember which gentleman helped me. 😬
Report | Print
Nov 20, 2022 -

Schaumburg Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 19, 2022

I had a great experience at the dealership, Estimate was accurate and vehicle completed in the time that was given. More

by JWTUSKERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie Klett
Report | Print
Nov 20, 2022 -

Schaumburg Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Schaumburg Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

November 18, 2022

I Recommend this Dealer. Service Advisor is providing an update on time with full explanation. More

by Luke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yanni
Report | Print
Nov 18, 2022 -

Schaumburg Ford responded

Thank you for the kind words for our service department, Luke! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 18, 2022

Very pleasant. Definitely not like my last visit when I stopped to just ask a question. I was there waiting for over an hour. You need more help. More

by SOLSEN22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Nov 18, 2022 -

Schaumburg Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Schaumburg Ford!

November 17, 2022

The service was performed in reasonable amount of time and Connie makes sure I have everything I need while I'm waiting. She went over my report card with me and kept me informed of what was going on. More

by KACIE223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie Klett
Report | Print
Nov 17, 2022 -

Schaumburg Ford responded

Kacie, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Connie met your expectations. Thank you again for choosing Schaumburg Ford, we look forward to having you as one of our valued customers for many more years to come!

November 17, 2022

Connie believes in customer service. She is a get it done for the cuatomer employee. Thnak you for everything More

by sfdbat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave the mechanic, Nick Magdalin, Evans Marinakis, Ameer Aboalnadie, Andrew Bromeland, Connie Klett
Report | Print
Nov 17, 2022 -

Schaumburg Ford responded

Thank you! Connie and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Schaumburg Ford.

November 16, 2022

Very helpful and friendly service. Provided shuttle to and from dealership and also completed my tasks as soon as possible More

by dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yanni
Report | Print
Nov 17, 2022 -

Schaumburg Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Dan, for choosing Schaumburg Ford!

November 14, 2022

Staff was friendly and helpful but I had to wait an hour and a half to sit with the finance person More

by AJGUNNOD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karla Arteaga, Alex Lebdeh
Report | Print
Nov 15, 2022 -

Schaumburg Ford responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

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