Schaumburg Ford

Service to cracked sunroof. Asked for dept. to order glass and after a week was told it wasn’t ordered because we did not leave car. We were not told to leave car so a week was l Asked for dept. to order glass and after a week was told it wasn’t ordered because we did not leave car. We were not told to leave car so a week was lost and we went two weeks without it. More

Late night car purchase My husband and I went to the dealership at 6:15 on a Saturday night thinking we were only going to test drive the Ford Flex, well I knew I would love My husband and I went to the dealership at 6:15 on a Saturday night thinking we were only going to test drive the Ford Flex, well I knew I would love it and we decided to trade in our car and buy it. Dan the salesman was awesome he was friendly and stayed with us until 9:00. The dealership closes at 7 on Saturday but everyone who stayed which was quite a few people were super nice and said it was no problem. Everyone made buying the car easy and friendly, they transferred the plates had our financing done and it was as smooth as pie. I would recommend going here for your next car and as for Dan More

Jason was great and helpful came to check the front end of my truck and worked on it fast and showed me the the problems And dejected what’s wrong came to check the front end of my truck and worked on it fast and showed me the the problems And dejected what’s wrong More

Great service!! I love my 2018 Ford Fusion Hybrid!!! Pleasure to buy a car here. Very professional and friendly to new clients. I sincerely recommend as I will come back in the future for my next car. Pleasure to buy a car here. Very professional and friendly to new clients. I sincerely recommend as I will come back in the future for my next car. More

Going in for standard service i bought a brand new car at this dealership and have been getting it regularly serviced here for years. Half the time it is ok, half the time the cust i bought a brand new car at this dealership and have been getting it regularly serviced here for years. Half the time it is ok, half the time the customer service from the men who assist the customers is terrible. This most recent time I advised the gentleman helping me that I would be leaving and coming back, I was assuming around two hours. I did come back 2 hours after my scheduled appointment time and still had to wait 20 minutes for my car to be ready. By no means should this service had taken anywhere near this long. However the girls in the cashier area have always been nice and helpful. More

Staff was attentive and professional Everything so far was great I still have to go back when Part comes in but was looked at in a timely manner and further instructions were delivered Everything so far was great I still have to go back when Part comes in but was looked at in a timely manner and further instructions were delivered Waiting area was comfortable More

Don't waste you time here Would never step into this dealership. They should shut the place down after seeing all the bad reviews which I experienced first hand and felt like n Would never step into this dealership. They should shut the place down after seeing all the bad reviews which I experienced first hand and felt like no customer should ever feel. They don't stand behind the service they performed and will lie to your face. they have to cheat you to make money there. More

Dishonesty Worst experience in a dealership service, they will lie and cheat you from the little man to the general manager. Terrible that customers have to expe Worst experience in a dealership service, they will lie and cheat you from the little man to the general manager. Terrible that customers have to experience a place this dishonest. They even fired the first service director that I had to deal with and then Mark tried to put Ford in fault for not fixing my problem... tried to just let us drive away just to say it was fixed when the vehicle was there.... I now have our vehicle at another dealership... More

Standard Vehicle Maintenance The service counselor was friendly, attentive, explained what had tone done and pricing in a clear and concise way. I will continue to have my vehicle The service counselor was friendly, attentive, explained what had tone done and pricing in a clear and concise way. I will continue to have my vehicle serviced at Bob Rohrman Schaumburg Ford. More

Mantaince $ welcome, problems not. Bought a brand new $50,000 Ford edge sport in December. Dealer is more than happy to take my money for interval maintenance but has shown little inte Bought a brand new $50,000 Ford edge sport in December. Dealer is more than happy to take my money for interval maintenance but has shown little interest or effort in helping me figure out why it randomly just won’t start every 2 to 3 weeks. Of course when I take it they are they can’t find the problem but offered no solutions in the meantime we get stranded twice a month. I’ve just started to document the issues so that I could invoke the lemon law More