Schaumburg Ford

Advanced technology ,professionalism, and caring I took my 2017 Ford edge to Bob Rohrman Ford for service and was amazed at the cleanliness and modernization of the service area.. I was treated with I took my 2017 Ford edge to Bob Rohrman Ford for service and was amazed at the cleanliness and modernization of the service area.. I was treated with kindness and professionalism. More

Great experience Our sales rep, BeBe and finance manager did a great job. We were able to get the 2018 Limited Explorer of our choice and at the final price we wanted! Our sales rep, BeBe and finance manager did a great job. We were able to get the 2018 Limited Explorer of our choice and at the final price we wanted! More

Great attention! Went to replace a radiator fan and fix an electrical issue. Service found there was no REAL electrical issue so they did not charge us for that inspe Went to replace a radiator fan and fix an electrical issue. Service found there was no REAL electrical issue so they did not charge us for that inspection. After fixing the radiator fan, Ron found out I still had miles left on my extended warranty. I really appreciate the attention I was given during my time there. More

Outstanding customer service Thanks to Joe Lambert (Service Advisor) & Bob (Technician) Ricardo (Parts) Our Escape got fixed right and on time, Having professional personnel we ex Thanks to Joe Lambert (Service Advisor) & Bob (Technician) Ricardo (Parts) Our Escape got fixed right and on time, Having professional personnel we expect the best. Thanks Schaumburg Ford and all of its employees. More

Quick and pleasant Chris was my salesman ,he listened to me, and responded to me and what I needed and wanted. He was very helpful in making a deal work in order for me Chris was my salesman ,he listened to me, and responded to me and what I needed and wanted. He was very helpful in making a deal work in order for me to buy a car. Overall very pleasant experience with Bob Rohrman Ford More

Comments are unbearable contact me for review. Not a smart work group. Comments are unbearable contact me for furrher review. If people are new then they should be trained a lot better then the s Not a smart work group. Comments are unbearable contact me for furrher review. If people are new then they should be trained a lot better then the service I received and I payed cash. More

Looong waits and pretty expensive There was an extended wait, more than an hour, to get my paperwork after I was told the car was ready. An advisor shouldn’t say 5 minutes when the tim There was an extended wait, more than an hour, to get my paperwork after I was told the car was ready. An advisor shouldn’t say 5 minutes when the time is MUCH longer. The price for services is really high and has me questioning my ability to contour using the shop. I prefer my car to be serviced by Ford, though $600 to R&R rotors and pads is pretty steap. Lastly, during this lat visit my battery needed to be disconnected, which I understand. The issue is that the clock was not reset to current time and date, nor was I informed it was done. This simple jester is, as you say, provides an excellent experience. No, this experience was not excellent for me. More

New Focus We got a good deal on our car. We were treated very well. We had a good experience. We really like the car. It runs well and is just what we we were l We got a good deal on our car. We were treated very well. We had a good experience. We really like the car. It runs well and is just what we we were looking for More

Terrible sales department Horrible experience! Salesman Nader was clueless on how to handle a sale! New sales manager Larry a real swindler not honest at all lied about everyth Horrible experience! Salesman Nader was clueless on how to handle a sale! New sales manager Larry a real swindler not honest at all lied about everything changed numbers and length of term try to meet payment needs without telling me! He will downplay your trade in and tell you it'll be on the lot too long! He told me my sedan wouldn't sell for at least 60 days and that's too long making it worthless but the car I was looking at was on the lot for over 400 Days and driven by everybody in the dealership! They put over 2,000 miles of dealer driven miles on the vehicle in a year and a half! Definitely Shady practices here More

2013 VW Bug Just got home from buying our “new” car. Could not be happier with the transaction. From start to finish everyone was more than polite. They answered Just got home from buying our “new” car. Could not be happier with the transaction. From start to finish everyone was more than polite. They answered all of my questions, were not pushy, and truly helped us get the most out of our money. We left feeling like we had made some new friends. I would recommend this dealer to everyone and would for sure use them again. More