Saybrook Ford

I have now purchased two trucks from Ed in the past four years, one in 2008 and one just the other day. Ed remembered exactly what my needs where in a truck and was sure to be sure they haven't changed. He years, one in 2008 and one just the other day. Ed remembered exactly what my needs where in a truck and was sure to be sure they haven't changed. He also made sure that I knew all the changes that have been made to the truck and recommend features from there that I would like and one I no longer needed. The one thing that draws me to Ed as my salesperson and one of the reasons I recommend him to friends and family is his no pressure approach. He puts you at ease and just gets it done. I have a Ford dealer just down the street from my house but because of Ed and the staff including the service dept I drive four town away to not just buy my truck but also to have the dealer service my truck. Mind you I am not an easy customer, I have a very specific truck that I want, from color, model, and options. As I said Ed makes sure He finds what I want at the same time reassuring that my needs haven't changed and making sure I understand the changes. Ed also won't just tell you what you want to hear, he is honest and up front with reality of a purchase. THANK YOU Ed for your help and hard work. More

I dealt solely with Maneck Sopariwala and could not have been more satisfied. He was pleasant and cooperative in all aspects of purchasing the car. The car price that we arrived at was very satisfactory. been more satisfied. He was pleasant and cooperative in all aspects of purchasing the car. The car price that we arrived at was very satisfactory. He explained all features of the car and set up blue tooth to my cell phone. He showed me how all the features worked on the car. I was very comfortable driving the car out of the dealership. More

I was very happy with Ed Isenburg as my salesman. He patiently answered all my questions, let me take more than a few test rides, gave very good advice, and found all the options I was intererested in. patiently answered all my questions, let me take more than a few test rides, gave very good advice, and found all the options I was intererested in. I'm actually writing this months after I've had my car, since the thing I'm happiest about with my experience is that Ed is still happy to say hello and answer any questions whenever I drop off my car for regular service. My only complaint with the dealership is that the service department does not accept an American Express credit card. More

Just purchaed a new 2012 Ford Escape. This is the 5th car I have purchased from Saybrook Ford, my 1st was a new Escort back in 1986 and 3 used Taurus's since. The servixe at Saybrook Ford has always been to I have purchased from Saybrook Ford, my 1st was a new Escort back in 1986 and 3 used Taurus's since. The servixe at Saybrook Ford has always been top notch and the staff friendly and helpful. Their loaner car program is a great service. During my recent experience Maneck, my sales person, was very knowledgable and helped make the purchacing process of my new vehicle fast and easy without being pushy. I told him what I wanted and he helped get me set up with all the options I wanted. I would recommend Saybrook Ford to anyone. You won't be disappointed. Very happy with my purchase. More

My experience at Saybrook Ford could not have been better. I've been purchasing my cars there for ten years and have always been a satisfied customer. I recently bought a 2013 Explorer. I absolutely l better. I've been purchasing my cars there for ten years and have always been a satisfied customer. I recently bought a 2013 Explorer. I absolutely love my new car. Ed Isenburg was my sales consultant, and he was awesome! So helpful and friendly, he went out of his way for me. When I couldn't get out to dealership to pick up my car, Ed personally delivered it to me and then went over the features of the car with me right in my driveway. He spent a lot of time with me, making sure I was comfortable with the car's new technology, which is fabulous!I highly recommend Saybrook Ford.Stop in and ask for Ed, you will not be disappointed. Doug Burt, the general manager is also a pleasure to work with and the parts and service department employees are also wonderful and caring people, More

Steve - Clearly a leader, understands needs of customers and his staff, knows how to use a wrench, a team builder who could be working in Nascar. Paul - Great depth of knowledge on all cars regardless of m and his staff, knows how to use a wrench, a team builder who could be working in Nascar. Paul - Great depth of knowledge on all cars regardless of make or date of manufacture. Generous and thoughtfull to customers and staff. Ed - Knew about the coming of internet car sales early from training and unique personal experience. Honest with customers and has a lot of contacts because of it. More

I love Saybrook Ford, everyone here that I have come in contact with is simply stellar. They always go above and beyond to get you want you need and make sure that you are satisfied. If it wasn't for every contact with is simply stellar. They always go above and beyond to get you want you need and make sure that you are satisfied. If it wasn't for everyone at Saybrook Ford; I wouldn't have the car that I have today. Special Thanks to Doug for working with me on understanding the price, Ed for doing all the paperwork, and for Leo for working so hard to get me the loan that ultimately got me the car.This is a great place to buy a car and they made it super easy even though it was my first car! Thank you! More

This is a smaller dealer that goes the extra mile to ensure you are satisfied. My salesman Ed took a lot of time showing me all the differences between the different trim levels of the Focus that I was ensure you are satisfied. My salesman Ed took a lot of time showing me all the differences between the different trim levels of the Focus that I was interested in. After the purchase, he took much more time than I expected explaining the operation of each of the features of my new Focus, and even programmed the Bluetooth hands free SYNC system to work with my cell phone. There was no pressure, games, or other types of nonsense that I have experienced in the past at some other dealers, and I would highly recommend them. More

Within minutes of emailing a requestr Ed was calling us. The no pressure attitude was awesome. I had been looking at the Escape for several months and then I had a accident. Ed greeted me on a windy wi The no pressure attitude was awesome. I had been looking at the Escape for several months and then I had a accident. Ed greeted me on a windy winter day and I told him our specific needs. No upsell! We took the Escape for a ride and I loved it! There still was no pressure, just informative conversation. I said to Ed when we were heading back that I would like to have my wife see the car also and he said lets go. Ed spent another 30 minutes with us. The vehicle was delivered within one week and we are very satisfied. Thank Ford and Thank you Ed!! Yours David & Cathy Kehlenbach More

Saybrook Ford is at least an hour ride from our home. Once we decided to purchase the vehicle we went down to see, they made it very convenient for us by working it so that we could take our new vehicle Once we decided to purchase the vehicle we went down to see, they made it very convenient for us by working it so that we could take our new vehicle home that same day. The whole experience from test-drive through price-quote, paperwork submissions and vehicle detailing took approx. 3 hours. I would definately recommend Saybrook Ford. More