Sawgrass Ford

If I could write ZERO stars I would. First of all I purchased a truck at this dealer a few years ago. I've had it serviced there regularly since then. Most recently I spent over $500.00 First of all I purchased a truck at this dealer a few years ago. I've had it serviced there regularly since then. Most recently I spent over $500.00 to have the spark plugs changed on my truck, regular maintenance. After only driving a few thousand miles (3,000) my truck started stalling out. I took it to a local mechanic who told me the coil packs and bolts look like they've never been touched. When he pulled out the spark plugs they were the ORIGINAL Ford spark plugs that came from the factory. I contacted the service manager right away. Conveniently has was "unavailable". We decided to go to the showroom in person. The service manager Mike Polenski was there and was absolutely of no help. To say he couldn't care less in an understatement. He was extremely unapologetic, rude and unaccommodating. He claimed the spark plugs "didn't look old". He wanted me to "bring the truck in" which is currently disassembled because the coils and plugs were being checked. When I told him to send a tow truck to pick up the vehicle he refused. To say that this is by far the worst customer service and a RIP OFF is an understatement. By taking my vehicle to the DEALER I assumed I would get honest and quality service. But this dealer is full of THIEVES starting with the service manager. To say I am surprised would be inaccurate because I've been told by one of their mechanics that many times they just "push the vehicles through" and don't service them!! BEWARE OF THIS DEALER!! I will be disputing this charge with my Amex company, reporting them to the BBB and writing a letter to their corporate office. This type of behavior is completely unacceptable. They are LYING and STEALING from their customers. I am completely appalled and disgusted by this dealer. Needless to say they have lost a customer. IF you do get service I URGE you to have it double checked elsewhere!!!!!!! More

On January 24th 2022, Monday, My 2018 Ford Mustang, I Decided To Buy, Rather Than To Lease It. I Was A Very Happy And Satisfied Customer When The Transaction Was Completed. The Sawgrass Ford Family Is My Decided To Buy, Rather Than To Lease It. I Was A Very Happy And Satisfied Customer When The Transaction Was Completed. The Sawgrass Ford Family Is My Family And I Wouldn’t Deal With No Other Dealership, Other Than This One. They Made Me Feel Like A Valued Customer With Great Respect. I Want To Give Thanks, To Mr. Louis Napolitano, Mr. Abe Rojas And Mr. Kris Sanchez. Today, On June 16th, I Keep These Sawgrass Ford Professionals In My Memories. Again, Thank You, Sawgrass Ford Family. (From A Happy Customer, Carlynn Chisholm). Thank You, Again. More

Interesting how sawgrass ford advertises no dealer fees but they are currently marking up their explorers $2500 over msrp. Guess you don’t need dealers fees when you do that! but they are currently marking up their explorers $2500 over msrp. Guess you don’t need dealers fees when you do that! More

Had transmission issues, and Rick Danek moved mountains to resolve the issue, he got the car in and it turns out it was the transmission oil cooler which was promptly change, the explorer drives like a bra to resolve the issue, he got the car in and it turns out it was the transmission oil cooler which was promptly change, the explorer drives like a brand new truck, I was completely satisfied, thank you Rick I really appreciate your care and commitment to providing excellent service. More

The process with Sawgrass Ford was the easiest deal I've ever done. The fact that they don't have ridiculous dealer fees, like most other dealers these days, will make me a long time customer. Kirian mad ever done. The fact that they don't have ridiculous dealer fees, like most other dealers these days, will make me a long time customer. Kirian made the whole process very easy. More

The process of purchasing our vehicle was professional, friendly and expedited quickly. Louis N. Was great and super friendly. friendly and expedited quickly. Louis N. Was great and super friendly. More

Sawgrass Ford is the best Ford dealership ever. A pleasure to do business with! I bought a number of cars from Sawgrass Ford and I’ve always been very very satisfied with the service and the level A pleasure to do business with! I bought a number of cars from Sawgrass Ford and I’ve always been very very satisfied with the service and the level of professionalism. More

I purchased a 2021 Bronco Badlands Sasquatch here for over a year. Janos had numerous parts on order for me prior to delivery. Parts for the new Bronco are hard to come by, but Janos had everything in ho over a year. Janos had numerous parts on order for me prior to delivery. Parts for the new Bronco are hard to come by, but Janos had everything in house for immediate installation. He is a great asset to Sawgrass Ford! More

My family and I just purchased our third vehicle from Matt Ostrem at Sawgrass Ford in less than a year because his customer service is the absolute best! He always takes excellent care of us and does ev Matt Ostrem at Sawgrass Ford in less than a year because his customer service is the absolute best! He always takes excellent care of us and does everything he can to make the whole process go smoothly. The entire Sawgrass Ford team was excellent and we will keep coming back year after year because nobody does it better!!! More

I cannot speak highly enough of Sawgrass Ford Service Department. Rich Danek is the consummate professional. He is responsive, attentive and goes above and beyond to make sure you are attended to. I c Department. Rich Danek is the consummate professional. He is responsive, attentive and goes above and beyond to make sure you are attended to. I cannot express my gratitude for the great service! I drive from Jupiter Fl to Sunrise Fl because of this. Thank you Rick! More