Sawgrass Ford

Dealer communication was spot on, and the service of both the sales guy as well as the financial guy was superb. I'm really happy with my experience at Sawgrass Ford. the sales guy as well as the financial guy was superb. I'm really happy with my experience at Sawgrass Ford. More

Service Tech came out around 750am on a Saturday to take my info. They took customer's information without any order. They said, the system keeps it in order. I was the fourth in line and they were checking my info. They took customer's information without any order. They said, the system keeps it in order. I was the fourth in line and they were checking in people coming much later on the second lane. I was offer the 45k package, I explained that I didnt have time for all that, I needed to leave quick. The service guy's reply, "Oh it wont be quick, you will be here for hours" I said, I am 4th in line, how long? He said, "3 to 4 hours", I said, for an oil change? "oh yeah, we are backed up from yesterday". He was curt the whole time and unapologetic. I backed my truck up and left. Three to 4 hours for an oil change. I had Kyle there (still waiting for an answer for the decal and bumper rust), changed a door handle and wash my truck in less than 3 and this guy is telling me 4 hours for an oil change on a Saturday morning where I am 4th in line, come on. I guess they have high school students doing oil changes. I went to Pines Ford, 2 hours I was out. More

Service department charged me for seal replacements that never was completed by them, took vehicle to another dealership who pointed out none of the seals had been changed due to the service report that is never was completed by them, took vehicle to another dealership who pointed out none of the seals had been changed due to the service report that is internal with Ford. Spoke with Sawgrass service manager, he explained to me that I didn’t have photographic prove. Then he called me back after I terminated the call, I felt very threatened by what was said and how it was said. Ford is great, just not this dealership. More

Matt Ostrem 5 star plus rating…helpful and knowledgeable and the quickest transaction I’ve ever experienced…Bravo Matt!!! I’ve gotten 15 new cars in my life and this was certainly the most efficient sale th and the quickest transaction I’ve ever experienced…Bravo Matt!!! I’ve gotten 15 new cars in my life and this was certainly the most efficient sale thus far. More

This is the best dealership the I been working with to buy a vehicle from the beginning to to the end very smooth and plain and simple transition the from sales person Hector Isabel in my my opinions is t buy a vehicle from the beginning to to the end very smooth and plain and simple transition the from sales person Hector Isabel in my my opinions is the bests sales person makes the all process so smooth and simple and quick in one hour I was out the dealer with my brand new Ford Explorer and this is my 3er vehicles the I buying from them in my opinions is the best dealer the you can work with. # 1 dealer in south Florida.... More

Kyle is very professional, knowledgeable and always available to answer questions or assistance. He is an asset to your Company and is one if the reason I have been a loyal customer thanks Kyle available to answer questions or assistance. He is an asset to your Company and is one if the reason I have been a loyal customer thanks Kyle More

The worst posible experience . Stay away from the service department. The only good thing the service advisor Kyle..... Service manager and technicians minus five stars. department. The only good thing the service advisor Kyle..... Service manager and technicians minus five stars. More

I can’t speak highly enough about Rick Danek Service Manager and Danny the mechanic. I had my Fusion and Escape serviced They are very knowledgeable and give great service When I leave I have great Manager and Danny the mechanic. I had my Fusion and Escape serviced They are very knowledgeable and give great service When I leave I have great confidence my car has been taken care of. Rick Danek and Danny deserve 10 ⭐️ each. Thank you Rick Danek and Danny for great service as usual👏🏻👏🏻👏🏻👏🏻 More

Kyle Vogt amazing customer services helped me and went beyond helped fixed a problem that was still occurring now my car is perfect. Plus the wax job they gave my car made it look like it was fresh off th beyond helped fixed a problem that was still occurring now my car is perfect. Plus the wax job they gave my car made it look like it was fresh off the lot to buy More