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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews

1820 Santa Monica Boulevard

Santa Monica, CA

90404

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909 Reviews of Santa Monica Maserati Alfa Romeo

January 17, 2021

Pedro and Casey are simply amazing. They always go Pedro and Casey are simply amazing. They always go above and beyond every time. I don't think I could be happier with the service provided. More

by SKANDERLADJIMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien, Pedro Leal
January 17, 2021

Excellent customer service! Our 2nd car from them and very happy with this dealership. Our sales person, Artem was very honest and helpful! Thanks, Art! More

by SARIKA
Recommend Dealer
Yes
Employees Worked With
Artem Tiliev
January 16, 2021

Pedro provided excellent customer service, was very thorough and patient with me. He was very accommodating and really listened to my issues about my car. My car is running beautifully now. Thanks agai More

by DVERAMENDI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
January 14, 2021

Great service, communication and follow up from Casey. The only reason I didn't give full stars was that it took over 20 minutes to get the car and bring it up once I got there to pick it up, and they s More

by JRCORY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
January 10, 2021

Byron was accommodating to a last minute appointment request in a Saturday evening and I loved the car. Made a deal and they delivered it to my home the next day. Ross and Nick were excellent to work wi More

by STEPHANIEBERNIER73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross, Nick Argos, Byron Shantz
January 09, 2021

Casey O’Brien - exceptional service. Always courteous and takes time to explain scope of work. Always asks about other concerns I may have, really on top of things. I have not had a great experience (at all) More

by VERONICAFEMAIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
January 08, 2021

From start to finish it was a great experience. A a a a From start to finish it was a great experience. A a a a a a a a a a a a a a a a a More

by JAY3_1223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Shantz, Pedro Leal
January 05, 2021

Dishonest and lazy service team!When you have a Dishonest and lazy service team! When you have a Maserati, you rely on your dealership and their service team to be upfront and honest throughout the More

by MG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken was lead service, Pedro on delivery., Pedro Leal
January 04, 2021

You Advertise car having 1854 miles go to dealer 4700 miles not cool at all show up cars dirty told me wood b detailed not happy. More

by 70paulyp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Cook
Feb 01, 2021 -

Santa Monica Maserati Alfa Romeo responded

Hi Paul, sorry for the confusion in the miles. The car was unfortunately published with incorrect miles, but we did make sure Frank let you know the actual miles we a bit higher prior to your trip down. We always make sure to act with 100% transparency. We did drop the ball on having the car detailed prior to your arrival, it was not in "delivery" condition for you. We're very sorry we didn't meet your expectations. Hopefully the job our detail team did on your car while you were completing the paperwork was satisfactory. Please feel free to reach out to Frank with any questions. Thank you for your patronage, hope you're enjoying your Giulia!

January 02, 2021

Great customer service and care. Couldn’t be happier! They made me feel comfortable from the moment I walked in. So happy with the car I drive off with. More

by CARLASHERMAN04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Samya, Byron Shantz
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