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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews

1820 Santa Monica Boulevard

Santa Monica, CA

90404

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909 Reviews of Santa Monica Maserati Alfa Romeo

January 28, 2021

Horrible experience this time. It took almost 3 hours for an oil change ( I had to wait) and they charged an exorbitant amount. Also, I asked them to add window washer fluid and they told me it was done More

by PAMALEEEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pedro Leal
Jan 29, 2021 -

Santa Monica Maserati Alfa Romeo responded

Hello - thank you for your input. We have had to make some changes due to COVID here at our dealership. Unfortunately, our service waiting areas have been removed, and our wait times are a bit longer now due to spacing out our staffing in the shop. As we continue into this year, hopefully with good news with the COVID vaccine, we can start to get back to normal and offer the customer service and details you deserve. Please feel free to stop by anytime for a complimentary wash, either our service or sales department will be happy to take care of you. Thank you for your continued patronage.

January 27, 2021

Service was great. Pedro was very professional and a pleasure to deal with. The check in lady made it easy to deal with and on top of the service More

by PLIPHART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien, Pedro Leal
January 26, 2021

Super service. Dropped off the Fiat 500e with Pedro for an inspection, he booked me an Uber to and from the office and I got the car back the same day in great shape. Nice experience! More

by CARLOWENS77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
January 23, 2021

Great team to work with, extremely knowledgeable, friendly and attentive. I've dealt with Casey at service, Nick at Finance and Eric at sales. awesome team! More

by GM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Martin, Nick Argos, Casey Obrien
January 22, 2021

Casey was so helpful and really fun to work with. He kept focused on helping customers and finished with me very quickly. He was very professional and I will be back for him to help me with my fiat. More

by LOMANCHI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
January 21, 2021

Great customer service & fast. They got me in same day & at the time I wanted. I will defiantly come back for service there again. Thank you More

by JESSICAELBAUM22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
January 21, 2021

Ken was great but getting thru the phone system has been an issue. Every time that I called the dealership (over 5 times) no one answered and was asked to leave a message?!? More

by REDONDOBT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ken Moore
January 20, 2021

We worked with the manager Eric Martin and we couldn’t be happier. Eric made the entire process enjoyable. He was very personable and gave us an incredible deal on our new Maserati. Couldn’t be happier. 5 St More

by MARCOMILLS
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Martin, Artem Tiliev, Paul Marino
January 19, 2021

The most seemless no pressure sales experience I've ever had with any dealership! They also got the financing done overnight during which I didn't have to jump through any hoops. Sales manager was Nick an More

by rsscott1200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Argos, Artem Tiliev
January 19, 2021

This is my second Alfa from Santa Monica Alfa Romeo and once again the leasing process was very quick and painless. Their customer service is excellent. Nick helped me find the exact car I was looking fo More

by TW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Samya, Nick Argos, Frank Cook
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