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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews

1820 Santa Monica Boulevard

Santa Monica, CA

90404

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909 Reviews of Santa Monica Maserati Alfa Romeo

January 01, 2021

Byron was extremely professional and made the process very smooth. His attention to detail and care for his clients is above and beyond. Thank you. More

by LEEBRANDONBO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Argos, Byron Shantz
December 31, 2020

Fantastic service and ease of communication. The team took care of us in the most professional yet relaxed manner that was not imposing whatsoever. Would recommend Frank and the team to anyone. More

by MARAT SHAYA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Samya, Nick Argos, Byron Shantz, Frank Cook
December 31, 2020

Pedro was very polite and a great customer service person. He was very safe and considerate. He offered me a ride to and from the dealership, I really appreciate his care and consideration. More

by CECEDESTEFANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
December 31, 2020

The service department from my arrival -the porter and the service writer were extremely professional! And very apologetic for no seating because of COVID. Your vehicle is cleaned and all work done on you More

by JANINEEBOWMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lady porter , Casey Obrien
December 30, 2020

Pedro is a terrific representative of the dealership. It’s always a smooth process for any warranty issues highly recommended and always a pleasure Thanks More

by PBC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
December 29, 2020

The day after my service the car went into “limp mode” for 1.5 days and this morning my dashboard screen broke and won’t turn on. Both of these issues never existed before my service. More

by DinoC
Recommend Dealer
No
Employees Worked With
Pedro Leal
Dec 29, 2020 -

Santa Monica Maserati Alfa Romeo responded

Good Morning. I'm sorry this happened and caused you an inconvenience. Your time is valuable to us. We always strive to provide a truly exceptional experience, i'm sorry we fell a bit short this time. Sometimes with electrical issues, they pop up at unexpected times. Although it doesn't seem as though we interacted with your MTC when your vehicle was in service for an oil change and alignment, I'm happy to look further into this for you. Please reach our service coordinator directly at 310-622-8293 so we can rectify your problem. Thank you for the opportunity to assist, stay safe and healthy. ----Eric Martin, General Sales Manager 310-986-6400

Dec 29, 2020 -

DinoC responded

Thanks for the response Eric. It was my understanding that you didn’t interact with the MTC system but I have never experienced these issues and I do not believe this to be a coincidence. The limp mode and check engine lights followed by a broken dashboard display came immediately after the service. I will call tomorrow to arrange to bring it back in. If these problems go away, does the ECU store these codes? Or will I be out of luck?

Dec 29, 2020 -

Santa Monica Maserati Alfa Romeo responded

We'll get to the bottom of it. Our techs have the newest in diagnostic equipment from Italy to tackle any problem. You will not be "out of luck". Thanks for the opportunity to make this right! Have a great day! Eric

December 28, 2020

Made the process of leasing a new car super easy and comfortable and helped me every step of the way. I am extremely satisfied with my experience! More

by EVE.ABRAMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Samya, Nick Argos, Paul Marino
December 24, 2020

Outstanding all around. Responsive, efficient, friendly and great work. I couldn’t be more pleased. Casey is a pleasure to work with as is the entire service team. More

by CHUCK76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
December 22, 2020

I bought my 2016 Quattroporte from here and I've been happy ever since. The service team is great. Pedro has been helpful with minor items that needed attention on my car. I used to drive Audi's but n More

by KTOPDJIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
December 20, 2020

Purcased a 2015 Fiat 500C yesterday with the help of Byron (Eric and Nick). Everyone was pleasant and helpful. I had been looking for a Fiat for a while now. Glad I was able to get to this one first. More

by Roselyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Martin, Nick Argos, Byron Shantz
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