Santa Monica Maserati Alfa Romeo

Pedro is the man! Patient, accommodating, and attentive. The entire process of having my tire replaced was seamless. The rest of the staff was helpful as well! The entire process of having my tire replaced was seamless. The rest of the staff was helpful as well! More

Took in vehicle for warranty service and recall smooth process, great customer service, Pedro took care of me and answered all my questions!! Thank you process, great customer service, Pedro took care of me and answered all my questions!! Thank you More

Ken profiled me as soon as I arrived. He was so rude. My car was broken into & he didn’t bother to call me . It wasn’t his responsibility to call and advise me. Dealership refuses to replace the stolen key car was broken into & he didn’t bother to call me . It wasn’t his responsibility to call and advise me. Dealership refuses to replace the stolen key and phone . I asked for a new service advisor he told me “ absolutely not “ . Never responded to my texts , I was never allowed to speak to a manager because he was out of town or not on the premises. He failed to apologize . Didn’t review my paperwork with me in regards to what was serviced and said I declined the break service when he never not once even mentioned to me that I needed my breaks replaced . I told him it’s common courtesy and customer service to advise customers of what’s going on he told me “ it’s not about customer service or common curtesy “ well if it isn’t about that , then what is it about ? Taking my money and business to another dealership who appreciates and values their customers & still never got contacted by a manager More

All service personnel were friendly, courteous and took the initiative to the customers needs. If there was a problem identified, they took the initiative to inform the customer. the initiative to the customers needs. If there was a problem identified, they took the initiative to inform the customer. More

This is was my first service for a year old car. Waiting time was minimum. Great customer service , the job was done timely , the manager KEN IS GREAT. time was minimum. Great customer service , the job was done timely , the manager KEN IS GREAT. More

Pedro is a pro and great to deal with. He made sure I was informed and all needs taken care of. Definitely a pleasure to work with him was informed and all needs taken care of. Definitely a pleasure to work with him More

Pedro, The service advisor was amazing explained everything to me and how long it will take and what time I can pick up my car. everything to me and how long it will take and what time I can pick up my car. More

Pedro Leal is knowledgeable and efficient. He is very helpful. I know I can trust him. He communicates well and explains the issues and solutions. helpful. I know I can trust him. He communicates well and explains the issues and solutions. More

really made me feel that they had my best interest in mind it was my best Experience Ever l greatly appreciate what Frank Cook and Eric Martin did for me. THANKS GUYS mind it was my best Experience Ever l greatly appreciate what Frank Cook and Eric Martin did for me. THANKS GUYS More

The staff offers expert service and advice, and are extremely profesional and accommodating. Will definitely recommend and continue to come here for future vehicles and service! extremely profesional and accommodating. Will definitely recommend and continue to come here for future vehicles and service! More