Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Santa Monica Maserati Alfa Romeo
Santa Monica, CA
909 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
909 Reviews of Santa Monica Maserati Alfa Romeo
March 06, 2021
I think $2200 is a lot for a tuneup and oil change! Also car was returned to me without being washed lacks Class! Every dealership gives you a clean car back. Especially these days!! Work seems Also car was returned to me without being washed lacks Class! Every dealership gives you a clean car back. Especially these days!! Work seems to be fine so far! Waited 30 minutes for car to be brought to me after waiting 20 minutes for someone from Enterprise car (loaner car co) to drive me back to dealership! Thanks More
by atjmark
Verified CustomerEmployees Worked With
Casey Obrien
March 06, 2021
They were professional, friendly and reasonable when it came to negotiations. Very nice experience. I would recommend them even if you are out of state. came to negotiations. Very nice experience. I would recommend them even if you are out of state. More
by TIM_HOLLER
Employees Worked With
Eric Martin, Frank Cook
March 06, 2021
Got my car back fast, and while it was being repaired , got me a loaner, about the only negative is that my car wasn’t washed before I arrived to pick it up, and that I would have to wait for it to get was got me a loaner, about the only negative is that my car wasn’t washed before I arrived to pick it up, and that I would have to wait for it to get washed More
by DIS1766
Employees Worked With
Casey Obrien, Pedro Leal
March 05, 2021
Casey in service was great. He processed my car into service quickly and arranged a loaner which was a new Maserati SUV. For my warrantied repairs the car was ready when promised, and the repairs were service quickly and arranged a loaner which was a new Maserati SUV. For my warrantied repairs the car was ready when promised, and the repairs were completed correctly. More
by DACLAMAN
Employees Worked With
Casey Obrien
March 03, 2021
Great service. COVID protocols on point. They sanitize everything and put a shower cap on your steering wheel. They text you a link that you can click on any time and get an Uber. The cashier is outdoors everything and put a shower cap on your steering wheel. They text you a link that you can click on any time and get an Uber. The cashier is outdoors at a window. They didn’t have me in their appointment system when I got there, but they sorted me out while I sat in my car. Got 4 new tires and an alignment in 24 hours. More
by Pablo
Employees Worked With
Pedro Leal
March 03, 2021
Took my car in for service on my drive belt and brake fluid exchange service. Price seems reasonable. The service representative, Pedro, was very friendly and thorough. Car was done pretty quickly Tha fluid exchange service. Price seems reasonable. The service representative, Pedro, was very friendly and thorough. Car was done pretty quickly Thank you! More
by Kaporter14
Employees Worked With
Pedro Leal
March 01, 2021
I came into the dealership for a checkup and was given a possible reason and assigned a mechanic by the name of Pedro. He was to examine my car and call me in an hour. After an hour I returned to pick up my possible reason and assigned a mechanic by the name of Pedro. He was to examine my car and call me in an hour. After an hour I returned to pick up my car snd found out that Pedro was not available to tell me the results of his check up and I was unable to get a bill and or an explaination of the problem. I had to wait an additional hour before I got an report on the status of my car, got the bill and left. Unfortunately this was not the only issue I have had with this dealership, but my regular mechanic was unable to help with the current issue so I brought it back. Hopefully, I will not need to return. Sincerely, Doris Taylor More
by CHINASISTA65
Employees Worked With
Casey Obrien, Pedro Leal
February 26, 2021
Below Average. My car wasn't washed this time and my service guy, Pedro, was supposed to text me with the correct price of the "Drive belt" item. He said the price on my receipt of $145.13 was incorrect service guy, Pedro, was supposed to text me with the correct price of the "Drive belt" item. He said the price on my receipt of $145.13 was incorrect. Also, the description of what I need done *listed with $680.42 price, is incorrect. Why are you guys writing up receipts with incorrect prices and descriptions? More
by Kaporter14
Employees Worked With
Pedro Leal
February 24, 2021
I took my Fiat to a Northern California dealership and was not satisfied with services. Santa Monica apologized for the inability to service my Fiat due to the prolonged time in Fiat parts. They arrange was not satisfied with services. Santa Monica apologized for the inability to service my Fiat due to the prolonged time in Fiat parts. They arranged for a two day car rental and I was in and out dropping off my vehicle and picking it up after servicing. Staff is personable, courteous, and professional. Casey is #1 More
by yomarq
Employees Worked With
Casey Obrien
