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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews

1820 Santa Monica Boulevard

Santa Monica, CA

90404

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909 Reviews of Santa Monica Maserati Alfa Romeo

April 12, 2021

Byron was efficient, effective, and enjoyable to work with and Nick was an absolute pleasure. Thank you guys for the incredible service! I will recommend you to friends, family, and colleagues! More

by HAPPINESSFROMTHEINSIDEOUT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Argos, Byron Shantz
Apr 13, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thanks for your feedback on your recent visit to Santa Monica Maserati Alfa Romeo FIAT. I'm glad to hear that Bryon and Nick were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

April 11, 2021

It would be nice if the mechanic spoke with me more clearly. 1 they left my steering wheel dirty and they didn’t even put a plastic on steering wheel or chair and a paper mat. Especially during these t More

by None
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Casey Obrien, Pedro Leal
Apr 25, 2021 -

Santa Monica Maserati Alfa Romeo responded

We never like seeing that our service didn’t meet your expectations. We’d like to learn more about your experience if you don’t mind giving us a call. Thank you for the opportunity to assist, we look forward to seeing you for your next visit.

April 10, 2021

Great experience! I would definitely recommend their service in Santa Monica. Not only did I get a great service, but also made the process simple and fast. More

by Blannoir
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Casey Obrien, Ken Moore
Apr 11, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Santa Monica Maserati Alfa Romeo FIAT.

April 08, 2021

I can get an appointment pretty quickly. My service adviser Casey is always friendly. I never feel like I am being sold services I don’t need. More

by SOELFE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Apr 09, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your business and this review. We're happy to hear that Casey and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 06, 2021

Great customer service help me out with the information I needed. Very convenient to my job walking distance. I will continue returning to this service dealership. More

by PAKYPIERRE8
Recommend Dealer
Yes
Employees Worked With
Casey Obrien, Pedro Leal, Ken Moore
April 05, 2021

The service was done in timely manner and a great job on cleaning and washing my vehicle. I only give 4 star because the changes are high for this service. More

by EA44CA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien, Pedro Leal, Ken Moore
March 30, 2021

Customer service was great. Unfortunately prices were really high and two other lights went out right after I got headlights replaced there, which seems like an odd coincidence. (I've been driving the ca More

by Zoev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pedro Leal
Mar 30, 2021 -

Santa Monica Maserati Alfa Romeo responded

Hi, thanks for taking the time to let us know what's happened. We're sorry for the inconvenience, although as you said it was an unfortunate coincidence. Please reach out to Pedro directly (310-503-9727 cell/text). We'd be happy to invite you in to resolve the issues - free of charge. Thanks again for your patronage, and we look forward to seeing you on your next visit.

March 13, 2021

Great shopping experience, excellent service and best deal in town! Sales personnel was informative, transparent and professional. It was a pleasure doing business with them More

by ALONCO82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elena Redkin, Ross Samya
March 10, 2021

It was my first visit to the dealership for service. Casey was absolutely wonderful explaining exactly what would be done, including the rental. He stayed in touch with me, answered my texts right awa More

by cathybiebs
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Mar 10, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you, Cathy! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Santa Monica Maserati Alfa Romeo FIAT.

March 09, 2021

The customer service was Outstanding. The dealership was friendly, clean and comfortable. The car was delivered clean and full of gas. Byron made certain my technology worked before I left. More

by BONNIE24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos , Ross Samya, Nick Argos, Byron Shantz
Mar 10, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you, Bonnie! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Byron was so helpful. Thank you again for choosing Santa Monica Maserati Alfa Romeo FIAT. We look forward to having you as one of our valued customers for many more years to come!

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