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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews

1820 Santa Monica Boulevard

Santa Monica, CA

90404

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909 Reviews of Santa Monica Maserati Alfa Romeo

May 26, 2021

Very easy in and out. Work done on time. Uber both ways was helpful. Pedro is great. A little pricey but on par for 30K SVP. More

by fail01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
May 27, 2021 -

Santa Monica Maserati Alfa Romeo responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 26, 2021

Team is friendly and helpful. The work is always top notch. Would recommend them to anyone who owns a Maserati. Always a pleasure to deal with. More

by phyllisalia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien, Pedro Leal
May 27, 2021 -

Santa Monica Maserati Alfa Romeo responded

It has been a pleasure serving you, Phyllis. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Santa Monica Maserati Alfa Romeo FIAT, we look forward to having you as one of our valued customers for many more years to come!

May 25, 2021

The loaner process through Enterprise is ridiculous, given that we are dealing with supposed luxury cars and they want to send you away in a Dodge or a Chrysler. Especially when the reason your vehicle More

by Farahlynn
Recommend Dealer
No
Employees Worked With
Pedro Leal
Jun 10, 2021 -

Santa Monica Maserati Alfa Romeo responded

Providing a positive experience is our top priority, so we're disappointed to hear that you weren't fully satisfied with your experience. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns.

May 25, 2021

Dealership was very courteous on both occasions I was there. I had to call Pedro to remind him to email my invoice. I ended up calling Tania (cashier) and she emailed it to me. More

by lynetteyee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
May 25, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and we apologize for the delay in emailing your invoice. We will share your comments with our team, and we look forward to working with you again.

May 25, 2021

Every time we have needed service, Casey and team provided thorough and perfect service. The culture is friendly and professional. Genuine interest in best service. Best in LA. More

by GNEMIRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
May 25, 2021 -

Santa Monica Maserati Alfa Romeo responded

It's great to hear that Casey was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Santa Monica Maserati Alfa Romeo FIAT!

May 22, 2021

This is cool the dealership was down to earth and super simple no upsell bull . I gm got my service and left and nothing is wrong and they even cleared out the light for me More

by Ryans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien, Pedro Leal, Ken Moore
May 23, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thanks for sharing your thoughts about your experience with Santa Monica Maserati Alfa Romeo FIAT! We're pleased to have met your service needs and look forward to assisting you in the future!

May 22, 2021

From the very beginning I felt great about this dealership. I was introduced to Paul Marino, a salesman who I met through Nick Argos head of finance and the two of them plus the manager Ross took g More

by coperphd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose , Ross Samya, Nick Argos, Paul Marino
May 23, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to write this review and let us know how we are doing! We'll be sure to pass along your compliments to Paul, Nick, and Ross. Please let us know if there's anything else we can do for you--all of us at Santa Monica Maserati Alfa Romeo FIAT are glad to have you as a customer!

May 22, 2021

Always great. I’ve brought my car about 3 times in the last 2 months. They fixed something AAA broke. I’m caught up to all the maintenance stuff. I’ glad they know my car. More

by ADAMARTINES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
May 23, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for choosing Santa Monica Maserati Alfa Romeo FIAT! We're glad we were able to help, and we hope to see you again!

May 22, 2021

Service was good, fast and professional. My appointment was set and my vehicle was attended to immediately. Information was clear on what was recommended for the repairs and the team was great with respons More

by SANDRO7272
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
May 23, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thanks for leaving us a review! We're glad we could meet your needs in a timely manner. We appreciate your business and our team looks forward to serving you again soon!

May 21, 2021

Professional and timely service while watching out for me and my safety. Kept me informed along the way and performed work faster than what insurance had estimated. More

by RAMIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Moore
May 21, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your business and this five-star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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