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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews

1820 Santa Monica Boulevard

Santa Monica, CA

90404

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909 Reviews of Santa Monica Maserati Alfa Romeo

June 08, 2021

We have had a very positive experience working with Santa Monica Alfa Romeo. Byron Shantz was extremely helpful and timely throughout the entire process of selecting our car. He always followed through on More

by r.gianopulos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Samya, Byron Shantz
Jun 08, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Santa Monica Maserati Alfa Romeo FIAT.

June 05, 2021

The service advisors are the best! The work is done perfectly every time - whether large or small! Best dealer experience in LA! Molto bene grazie! More

by BOB@IPT-F1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The nice lady who greets everyone , Casey Obrien, Pedro Leal, Ken Moore
Jun 06, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thanks for sharing your thoughts about your experience with Pedro, Ken and our team here at Santa Monica Maserati Alfa Romeo FIAT. We appreciate your business and hope to see you again soon!

June 03, 2021

Brought my car in because the turbo was not working. I was charged $250.00 and told that my warranty was denied. Never explained exactly what was going. Was told by Ken “You have a turbo issue”, well than More

by PACORCRULL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Casey Obrien, Pedro Leal, Ken Moore
Jun 20, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect. Please leave your contact information so we can address your concerns in detail.

May 30, 2021

Great experience. I went in with a small issue but without an appointment and they were very helpful. And they did the best wash and polish the car has had since the beginning of the pandemic. More

by PENNYCOLLINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
May 31, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your very kind review, Penny. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Santa Monica Maserati Alfa Romeo FIAT.

May 30, 2021

Elena was amazing: upfront and so helpful. She made the experience very enjoyable and our easiest car buying experience. Top notch customer service and salesmanship. More

by SAMUELMEADER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elena Redkin, Ross Samya, Nick Argos
May 31, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your wonderful review, Samuel! We are thrilled that Elena had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Santa Monica Maserati Alfa Romeo FIAT!

May 28, 2021

Purchasing a car from Santa Monica Maserati was by far the best experience I’ve ever had. They were straight shooters and and most importantly got me the #’s I needed. Thank you Paul! More

by Lsint
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Marino
May 28, 2021 -

Santa Monica Maserati Alfa Romeo responded

Congratulations on your new vehicle! We are so glad that Paul had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

May 27, 2021

Pedro is very knowledgeable and very kind. Always willing to listen and follows up to make sure everything is ok. Also he gets back immediately when ever I leave a message he gets back right away More

by maru_galeana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
May 28, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you, Maru! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Santa Monica Maserati Alfa Romeo FIAT.

May 27, 2021

Worst service center I’ve ever been to. Had my vehicle for a month. Caused significant damage to my vehicle and claim they can’t repair it. More

by Maserati
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pedro Leal
Jun 10, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

May 27, 2021

Great, timely service. Professionally executed. No surprises, extra costs, or any other issues that plague auto sales and service sectors. I prefer smaller dealers to get my cars, but SM Maserati and More

by DAVERINDNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
May 28, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much, Dave, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Santa Monica Maserati Alfa Romeo FIAT. Please don't hesitate to reach out if you need anything else.

May 26, 2021

Fast great service, always a nice experience when I am at Santa Monica Maserati, found a minor issue and it’s currently being resolved, thanks More

by CALABRESE.AVERY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien, Pedro Leal, Ken Moore
May 27, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you, Avery, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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