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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews

1820 Santa Monica Boulevard

Santa Monica, CA

90404

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909 Reviews of Santa Monica Maserati Alfa Romeo

June 22, 2021

Ken made the experience of having to bring my car in for service a pleasurable one. More

by Arezoov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Moore
Jun 22, 2021 -

Santa Monica Maserati Alfa Romeo responded

We appreciate your business and our team looks forward to serving you again soon!

June 20, 2021

best service ever. my advisor was so friendly, cared for my needs and made it fast and easy. def coming back! thank you for your great service More

by IRENE.L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien, Pedro Leal, Ken Moore
Jun 21, 2021 -

Santa Monica Maserati Alfa Romeo responded

Irene, thank you for choosing Santa Monica Maserati Alfa Romeo FIAT, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 19, 2021

A pleasant visit. Scheduling appointment was easy and staff from salespeople to service department are top notch professionals. Was in and out within a reasonable time frame. More

by deeannainla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Martin, Nick Argos, Byron Shantz, Casey Obrien, Pedro Leal, Ken Moore
Jun 21, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Santa Monica Maserati Alfa Romeo FIAT.

June 19, 2021

I’ve been here often lately. But the service is always great. I appreciate the thoroughness in solving the problem (this last one was a rare one). Also, I very much appreciate the same day availability. More

by ADAMARTINES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Jun 21, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for sharing your thoughts about your experience with Santa Monica Maserati Alfa Romeo FIAT. We appreciate your business and look forward to assisting you with any vehicle needs!

June 15, 2021

Ken was absolutely amazing! I was treated with so much kindness and respect. I am very grateful for the your entire team. Highly recommend this location. More

by MISHAHEPNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien, Pedro Leal, Ken Moore
Jun 16, 2021 -

Santa Monica Maserati Alfa Romeo responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ken met your expectations. Thank you again for choosing Santa Monica Maserati Alfa Romeo FIAT, we look forward to having you as one of our valued customers for many more years to come!

June 14, 2021

The service was above and beyond any service I have had from any service department of the finest cars. I was told exactly what needed to be done for the car to be almost as good as new before warenty exp More

by Doug levi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Jun 14, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you, Doug, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 13, 2021

The service department is excellent. Easy to schedule an appointment; excellent service advisers; and the work is done right. My Stelvio always runs well when it is returned to me. More

by kbehrle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Jun 13, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 11, 2021

On November 30, 2019, I purchased my Certified used 2016 Quattroporte S from Maserati of Santa Monica (Maserati). As an avid and loyal German car fan, I wanted to try an Italian exotic car and sold my Audi More

by KTOPDJIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Gutierrez - Service Manager, Eric Martin, Artem Tiliev, Pedro Leal
Jun 29, 2021 -

Santa Monica Maserati Alfa Romeo responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

June 09, 2021

Misleading Unprofessional DupeBrought my car in on a Misleading Unprofessional Dupe Brought my car in on a Friday and didn’t get it back till Tuesday and the price quoted was not met More

by MZFIGUEROAVERONICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pedro Leal, Ken Moore
Jun 23, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for this feedback, Veronica. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

June 09, 2021

Quick, and fixed everything I needed. Even have my car a cleaned! Very friendly and even sent a follow up the next day. Will come back! More

by ALESSANDRAMIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Jun 09, 2021 -

Santa Monica Maserati Alfa Romeo responded

We appreciate your business and our team looks forward to serving you again soon!

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