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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews

1820 Santa Monica Boulevard

Santa Monica, CA

90404

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909 Reviews of Santa Monica Maserati Alfa Romeo

June 28, 2021

We thought it was absolutely outstanding… very professional with a great relaxed atmosphere.. … liked the friendliness of Steve and Michael as well as Nick … and I am insanely in love with my gorg More

by MLSIL2007
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, Michael, Nick
Jun 29, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your feedback with us. Steve, Michael and Nick all work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 28, 2021

The staff was very professional and responded quickly once I arrived at the dealership. Casey was patient in explaining the repair work to me. He also followed up with me after the work was done. More

by GUO_1000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Jun 29, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you! Casey and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Santa Monica Maserati Alfa Romeo FIAT.

June 28, 2021

They provided me with efficient and friendly service from the initial appointment to completion. My Service Advisor Casey was superb and saved me money, too More

by MACAU2tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Jun 29, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your excellent review! We are so glad that Casey had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Santa Monica Maserati Alfa Romeo FIAT. Please don't hesitate to reach out if you need anything else.

June 27, 2021

Professional, efficient, knowledgeable ,They inform you promptly, keep you updated , and do great work. More

by ANNBUSUTTIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Jun 29, 2021 -

Santa Monica Maserati Alfa Romeo responded

Ann, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Casey met your expectations. Thank you again for choosing Santa Monica Maserati Alfa Romeo FIAT, we look forward to having you as one of our valued customers for many more years to come!

June 27, 2021

My experience with this dealership was in all ways positive. Elena was a most caring, attentive, and prompt sales person and the rest of the team also upheld high standards. More

by LADAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elena Redkin, Ross Samya, Nick Argos
Jun 29, 2021 -

Santa Monica Maserati Alfa Romeo responded

Laden, Thanks for your feedback on your recent visit to Santa Monica Maserati Alfa Romeo FIAT. I'm glad to hear that Elena was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

June 25, 2021

High Maintanance price even I told the problem and they don’t to anything. They didn’t charge car even they mentioned it. checked the car 30 mins told me cost $6500.. same as the car value.. More

by canbyilmaz3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Casey Obrien, Pedro Leal, Ken Moore
Jul 13, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We strive to make sure that all of our customers leave happy and we’re sorry that we failed here. We’d love the opportunity to get more details to see if we can turn this situation around for you.

June 25, 2021

Good review it’s no problems whenever I need to go there More

by SPORTS.AUTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Jun 26, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 25, 2021

Great service. Servicing manager Ken was awesome and took care of me More

by RussellH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Moore
Jun 26, 2021 -

Santa Monica Maserati Alfa Romeo responded

It's great to hear that Ken and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Santa Monica Maserati Alfa Romeo FIAT!

June 25, 2021

I would say Excellent, very personable Service they I would say Excellent, very personable Service they show they care very knowledgeable regard to my car and new cars. When I asked questions they More

by KROSS10177
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien, Pedro Leal
Jun 26, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 25, 2021

Pedro was the best he took care of everything for me More

by JEFF@JKRLAW.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Jun 26, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your kind words for Pedro, and for taking the time to leave us this wonderful feedback!

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