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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews

1820 Santa Monica Boulevard

Santa Monica, CA

90404

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909 Reviews of Santa Monica Maserati Alfa Romeo

September 01, 2021

I had a great experience as I always do with Casey as he takes care of everything and make sure I get them out of there in one visit or he’s around with me and tells me what might be to happen this time it More

by MarkTunnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien, Pedro Leal, Ken Moore
Sep 01, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for the kind words for Casey and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

September 01, 2021

They can always get me in last minute, and they do a great job. They are quick and follow up with me a few days after they’ve serviced my car. Also they give me a free car wash every time which is amazi More

by Genevieve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Sep 02, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your business and this review, Genevieve. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 30, 2021

Nice people. Efficient customer service. Alex made us feel comfortable and did his best to expedite the process. He was great to work with. I will refer people to him. More

by TAMARACOLLINS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Samya, Daniel Acevedo, Alex Narin, Steven Marcotte
Aug 31, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Alex and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 29, 2021

They send me from one dealership to another about Alfa Romeo warranty and cost me $$ and time !! Then need tow by my end from this dealership to van nuys dealership... After that was towed at night got st More

by Stelvio 2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pedro Leal
Aug 30, 2021 -

Santa Monica Maserati Alfa Romeo responded

Providing a positive experience is our top priority, so we're disappointed to hear you’re unhappy. Unfortunately, in this case, your selling dealer, not us, installed an aftermarket device in the car that had to be removed to diagnose your car. We’re sorry the other dealer didn’t make this smooth for you. Please reach out should we be able to help on the future.

August 28, 2021

Great sales team. They tried their best to earn my business without pushing or any tricks. Gave me the best price they can do right away. No back and forth games… Thanks Michael and Erik for you 5 St More

by OMER.B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Martin, Nick Argos, Michael Abogunrin
Aug 28, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Michael and Eric delivered such a great experience!

August 28, 2021

Bought an Alfa Romeo from this dealer. From start to finish they were super!!!!! Byron was so helpful in sales. Very nice and no pressure. Steven Jay was great in making the deal work and Daniel in fin More

by sheila17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Shantz
Aug 28, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you, Sheila, it's fantastic to hear that Byron provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Santa Monica Maserati Alfa Romeo FIAT!

August 27, 2021

Pedro It's very professional kind knows what hes talking about that's going on with the maserati He should become the manager very knowledgeable More

by JAY.BLACK7
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Aug 28, 2021 -

Santa Monica Maserati Alfa Romeo responded

Jay, Thank you so much for your excellent review! We are so glad that Pedro had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Santa Monica Maserati Alfa Romeo FIAT. Please don't hesitate to reach out if you need anything else.

August 26, 2021

Every single individual I came in contact and worked with in the dealership was extremely knowledgeable and helpful. Especially Mo, the sales adviser, who helped me to select exactly the Maserati I was look More

by ARMINEHSIMONIAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Argos, Mo Zarrin
Aug 26, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new Maserati. We truly appreciate your feedback!

August 26, 2021

My service manager was very professional and thorough. The car ran well after the service and I appreciated the car wash after service. All in all I was very satisfied. More

by EGALES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Aug 27, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you, it has been a pleasure serving you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Santa Monica Maserati Alfa Romeo FIAT!

August 25, 2021

Working with Pedro was great. he is professional on all aspects and I highly recommend him for your inquiries. Maserati did not approve the repair cost as a warranty issue but Pedro helped me to fix this a More

by Ali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Aug 25, 2021 -

Santa Monica Maserati Alfa Romeo responded

We are very happy to hear that Pedro provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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