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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews

1820 Santa Monica Boulevard

Santa Monica, CA

90404

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909 Reviews of Santa Monica Maserati Alfa Romeo

September 11, 2021

Service department personnel are friendly and efficient. $250.00 for an oil change is ridiculous, especially when I had to bring it back to correct the overfill. Also, failing to honor the “first service f More

by FRDEFENDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien, Pedro Leal
Sep 12, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to submit a review. We take pride in the quality of work that we complete and are glad to hear you found our staff to be friendly and efficient. It is regrettable however that the cost of your repairs was more than you had anticipated. If you would like to further discuss your concerns, feel free to contact me at your convenience.

September 10, 2021

They are the best dealership to deal with, every time I’ve taken my car to get serviced it’s always top-notch. Big kudos to Casey! More

by GM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Sep 10, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your kind words for Casey, and for taking the time to leave us this wonderful feedback!

September 09, 2021

I have had my Alfa Romeo Giulia serviced here and the Giulia I leased before that as well. I have always received good service and everything was done right. I will definitely continue to take my car he More

by Impellezzeri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal, Ken Moore
Sep 09, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your thoughts on working with Giulia and our team. We're glad to hear we delivered such a great experience!

September 08, 2021

Great and friendly team. Helped me get what I want. They'll make sure you're happy and satisfied upon getting your new car. Thanks More

by ZEEMAN0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Samya, Nick Argos, Mo Zarrin, Steven Marcotte
Sep 08, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Santa Monica Maserati Alfa Romeo FIAT.

September 07, 2021

I'm very disappointed I was told my break s were fine as soon as I left dealership break are squeeking. Never mentioned oil change Visor clips were never replaced. Cost of gasoline and the lost for only More

by SENTATION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Moore
Sep 21, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 05, 2021

Very fair, knowledgeable, and trustworthy. The experience was very pleasant. I leased a Alfa Romeo Giulia Ti and love the car. I would highly recommend this dealership. It will be a pleasure to see them agai More

by linda.save
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Argos, Daniel Acevedo, Michael Abogunrin, Steven Marcotte
Sep 06, 2021 -

Santa Monica Maserati Alfa Romeo responded

Linda, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Congratulations on your new Alfa Romeo Giulia Ti! Thank you again for choosing Santa Monica Maserati Alfa Romeo FIAT, we look forward to having you as one of our valued customers for many more years to come!

September 05, 2021

I made an appointment with My service advisor, Casey. He got everything taken care of without any hassles. Excellent customer service, friendly, professional and on time. More

by MITRA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Sep 06, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your feedback with us. Casey and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 03, 2021

The service department provided timely and excellent service. Casey O’Brien explained the problems with my vehicle and gave specific recommendations to address them. He is friendly and fair. Alto is t More

by SDENNIS5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Sep 03, 2021 -

Santa Monica Maserati Alfa Romeo responded

We appreciate your business, Casey and our team looks forward to serving you again soon!

September 02, 2021

Excellent experience as always.Casey goes above and Excellent experience as always. Casey goes above and beyond to help customers. I highly recommend this dealership to anyone with a Maserati. Thank More

by JG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Sep 03, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Casey here at Santa Monica Maserati Alfa Romeo FIAT.

September 02, 2021

My service Manager was Mr Pedro. Mr Pedro went above and beyond my expectations. He set the expectation up front . Continued to communicate regarding the time frame on which my vehicle would be ready. He m More

by eps_vburnett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Sep 03, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for sharing your thoughts about your experience with Pedro here at Santa Monica Maserati Alfa Romeo FIAT. We appreciate your business and hope to see you again soon!

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