Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews
Call Dealership (424) 416-3049
View Awards

1820 Santa Monica Boulevard

Santa Monica, CA

90404

Directions

By Type

909 Reviews of Santa Monica Maserati Alfa Romeo

September 30, 2021

The team is always honest, helpful and accommodating. I have had a good experience each time I have been there. More

by ANTHONY_DIBLASI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien, Pedro Leal
Report | Print
Oct 01, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for choosing Santa Monica Maserati Alfa Romeo FIAT, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 27, 2021

Michael was very helpful. He made the transaction so easy that I didn’t need a feel to be there in person. More

by DAVIDBINA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Roshan
Report | Print
Sep 27, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Michael here at Santa Monica Maserati Alfa Romeo FIAT.

September 26, 2021

The perfect blend of Professionalism and Courtesy. The work done was expedient and complete. Attention to Detail and respectful to the small Crack on my windshield. More

by Gray Stelvio Ti Sport
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sylvia G.
Report | Print
Sep 26, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Santa Monica Maserati Alfa Romeo FIAT. Please don't hesitate to reach out if you need anything else.

September 26, 2021

Had my car towed over there and was charged over my loaner / rental because of something between dealership responsibility!! Over my lost time and towing++ car can have issues, but get extra charge on More

by Stelvio 2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pedro Leal
Report | Print
Oct 13, 2021 -

Santa Monica Maserati Alfa Romeo responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 26, 2021

I was offered an unacceptable price for the replacement, which I accepted just because I trusted you. I also spent time to complain but no resultions. More

by P.PAOLILLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Gonzalez, Casey Obrien
Report | Print
Oct 13, 2021 -

Santa Monica Maserati Alfa Romeo responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

September 26, 2021

The car was late by 15 days with numerous delays and false promises. Was quoted 5 days More

by Scott Hartman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Moore
Report | Print
Oct 14, 2021 -

Santa Monica Maserati Alfa Romeo responded

We're sorry to hear about your experience, Scott, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please let us know the best way to contact you if you'd be willing to discuss this in more detail.

September 25, 2021

Casey was outstanding, informative and helpful. Car was done on time. And loaner was great More

by scottdiv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Report | Print
Sep 26, 2021 -

Santa Monica Maserati Alfa Romeo responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Casey met your expectations. Thank you, Scott, for choosing Santa Monica Maserati Alfa Romeo FIAT, we look forward to having you as one of our valued customers for many more years to come!

September 25, 2021

Ken is very professional and courteous. Really listened to us. A pleasure to do business with. More

by WPATTERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Samya, Frank Cook, Ken Moore, Daniel Acevedo
Report | Print
Sep 26, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Santa Monica Maserati Alfa Romeo FIAT.

September 24, 2021

I had the worst experience @ Santa Monica Maserati. I was charged3200+ Still not fixed boo More

by FRANKYECAMPBELL69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Casey Obrien, Pedro Leal, Ken Moore
Report | Print
Oct 11, 2021 -

Santa Monica Maserati Alfa Romeo responded

We're sorry to hear, Frankye, that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 23, 2021

The service manager (Pedro Leal) was helpful and courteous. The work was done as promised and on time. Thank you. More

by Joseph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Report | Print
Sep 24, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We're thrilled to hear that you had such a positive experience here with Joseph. We're looking forward to having you as one of our valued customers for years to come.

1
...
59
60
61
...
91