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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews

1820 Santa Monica Boulevard

Santa Monica, CA

90404

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909 Reviews of Santa Monica Maserati Alfa Romeo

October 02, 2021

I always have a horrible experience here. This time I was sent to the rental location where they had one Mitsubishi Mirage, which is clearly not equivalent in size nor caliber of car I have. I ended up havi More

by SHONTEPOWERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pedro Leal
Oct 20, 2021 -

Santa Monica Maserati Alfa Romeo responded

We're sorry that you didn't have a completely satisfying visit and our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, we can get to the bottom of this.

Oct 20, 2021 -

SHONTEPOWERS responded

I'm not sure when you all will be reaching out since it's been 15 days since you said you'd be in contact. This further confirms the level of customer service this location has,

October 02, 2021

Professional Reliable Responsible and the best people to get the job done with no worry More

by Papi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PARTS DEPARTMENT , Casey Obrien, Pedro Leal, Ken Moore
Oct 03, 2021 -

Santa Monica Maserati Alfa Romeo responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Santa Monica Maserati Alfa Romeo FIAT, we look forward to having you as one of our valued customers for many more years to come!

October 02, 2021

Best service in town. Casey really goes the extra mile to take care of his customers More

by RUDY17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Oct 03, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for the kind words for Casey and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

October 01, 2021

The personal were fantastic willing to help. Service good as well .very satisfy with the job More

by Erwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Oct 01, 2021 -

Santa Monica Maserati Alfa Romeo responded

We appreciate your business and our team looks forward to serving you again soon!

October 01, 2021

I am so impressed with this dealership. Even tho I drive an inexpensive little fiat and I'm surrounded by expensive Maseratis, no one ever makes me feel less valued as a client. More

by SACOJA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The female greeter, Pedro Leal, Ken Moore
Oct 01, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 01, 2021

I consistently have received outstanding customer service and great communication with advisor Casey and the crew here. Service has been excellent so far and I have no complaints. I Really appreciate when I More

by Douginla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Oct 01, 2021 -

Santa Monica Maserati Alfa Romeo responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Santa Monica Maserati Alfa Romeo FIAT!

October 01, 2021

Pedro is and continues to be very helpful and the lovely lady outside, that coordinates everything, is wonderful. More

by TORONTO200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien, Pedro Leal, Ken Moore
Oct 03, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your thoughts on working with Pedro and our team. We're glad to hear we delivered such a great experience!

October 01, 2021

Very friendly and helpful . I will definitely recommend . I really liked to get a complementary car cleaning too . More

by Caroline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Oct 03, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 01, 2021

Casey was amazing, and the service was fast and efficient. I would recommend Maseratti SM to everyone I know. More

by JAY3_1223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Oct 03, 2021 -

Santa Monica Maserati Alfa Romeo responded

We are very happy to hear that Casey provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 30, 2021

Casey is a wonderful advisor. I always feel taken care of by him. He is honest, kind and always willing to help. I only trust him. More

by ms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Sep 30, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Casey and our team here at Santa Monica Maserati Alfa Romeo FIAT.

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