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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews
Call Dealership (424) 416-3049
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1820 Santa Monica Boulevard

Santa Monica, CA

90404

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909 Reviews of Santa Monica Maserati Alfa Romeo

October 13, 2021

Great service fast & very professional & also friendly advisor (Casey) & the staff @ loaner car office. Thank you so much to all of them. Best Regards. Sue More

by SUE26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Report | Print
Oct 14, 2021 -

Santa Monica Maserati Alfa Romeo responded

Sue, We are very happy to hear Casey provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 11, 2021

My service advisor Ken is extremely excellent, honest and very knowledgeable. I will return S More

by cssc645
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Moore
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Oct 11, 2021 -

Santa Monica Maserati Alfa Romeo responded

It's great to hear that Ken was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Santa Monica Maserati Alfa Romeo FIAT!

October 11, 2021

Casey was very helpful. Was able to get oil change under warranty — thank you so much ! More

by Paul
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Report | Print
Oct 11, 2021 -

Santa Monica Maserati Alfa Romeo responded

Paul, Thank you so much for your kind words for Casey, and for taking the time to leave us this wonderful service feedback!

October 10, 2021

Eric, Byron and Daniel were wonderful. Incredible customer service- I wish every dealership had a team like them! More

by BETHHAKES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Martin, Byron Shantz, Daniel Acevedo
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Oct 10, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for choosing Santa Monica Maserati Alfa Romeo FIAT, your feedback and rating mean a lot to us. We're glad to hear that Eric, Byron, and Daniel were able to help, and we hope to see you again!

October 09, 2021

Pedro was fantastic , very helpful and knowledgeable . Ken who I normally deal with also does a fantastic job . Give them both promotions and a big pay raise , thank you Vinny F. More

by VINNY.F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien, Pedro Leal, Ken Moore
Report | Print
Oct 10, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Pedro and our team, and we look forward to working with you again.

October 06, 2021

They never tell you anything about what's going on with the car it's like a mystery More

by Yalemw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Casey Obrien, Pedro Leal, Ken Moore
Report | Print
Oct 23, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 06, 2021

I’m not upset with the service. I’m frustrated and disappointed because I had $30 stolen from my center console. More

by CCUNANAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pedro Leal
Report | Print
Oct 25, 2021 -

Santa Monica Maserati Alfa Romeo responded

Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this.

October 05, 2021

My experience was top notch. Ken was my service specialist. From the moment I pulled up with my car until I picked it up after it had been serviced, I received first class service. Ken and his team More

by koretzfamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal, Ken Moore
Report | Print
Oct 06, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your business and this review. We're happy to hear Ken and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 04, 2021

Not efficient, super busy and when they get swamped they just rush you out without providing the services needed. More

by NAT75NAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pedro Leal
Report | Print
Oct 21, 2021 -

Santa Monica Maserati Alfa Romeo responded

We're sorry that you didn't have a completely satisfying visit and our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, we can get to the bottom of this.

October 03, 2021

Service department is excellent. Friendly, knowledgeable, and happy to explain any details. Its a pleasure working with the whole team. More

by mdg_nyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Report | Print
Oct 03, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your excellent review! We are so glad that Casey had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Santa Monica Maserati Alfa Romeo FIAT. Please don't hesitate to reach out if you need anything else.

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