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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews

1820 Santa Monica Boulevard

Santa Monica, CA

90404

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909 Reviews of Santa Monica Maserati Alfa Romeo

October 22, 2021

Casey in Service department is great. Smart, conscientious and super helpful explaining the issues. A real find. More

by TRANQUILITY.BASE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien, Daniel Acevedo
Oct 25, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Casey delivered such a great experience!

October 21, 2021

Ken was great ! He is very customer oriented and keep me in the loop at all times More

by rma0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Moore
Oct 21, 2021 -

Santa Monica Maserati Alfa Romeo responded

We appreciate your business, Ken and our team looks forward to serving you again soon! Please let us know if we can be of any further assistance!

October 21, 2021

I was able to schedule my maintenance quickly and was able to get a loaner car which is always so helpful!! Ken was great! More

by DAVIDEKIMMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Moore
Oct 22, 2021 -

Santa Monica Maserati Alfa Romeo responded

David, Thank you for taking the time to share your feedback with us. Ken and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 21, 2021

Good coffee. Service people looked fir lost hearing aid. Felt bad oil change cost $600 for car driven 3500 miles More

by skarz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Porter helped look fir lost hearing aid, Ken Moore
Oct 22, 2021 -

Santa Monica Maserati Alfa Romeo responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. We are always happy to assist our customers when they are with us and happy to help locate the missing hearing aid, Thanks again for choosing Santa Monica Maserati Alfa Romeo FIAT!

October 18, 2021

Attendant was very nice and pleasant! Offered me water while I waited and even conversed w me. More

by Ieshia Howe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember her name , Pedro Leal
Oct 18, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your business and this review, Leshia. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 18, 2021

The service was friendly and professional. You felt like you were family by the end of your purchase. More

by MILIANAK
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ross Samya, Michael Abogunrin
Oct 18, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your feedback with us. Michael and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 16, 2021

I bought a 2017 Maserati Granturismo with 19k miles from this dealership, it was sold to me as a certified pre-owned. I couldn’t drive off the lot without the car having issues already. I brought the car ba More

by tatjana luethi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tania, Pedro Leal, Steven Marcotte
Nov 03, 2021 -

Santa Monica Maserati Alfa Romeo responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 16, 2021

Professional in everyway from the beautiful lady gratitude client to service specialist listening carefully to client More

by Dr. Mikhail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Technician, Casey Obrien
Oct 17, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Santa Monica Maserati Alfa Romeo FIAT. Please don't hesitate to reach out if you need anything else.

October 15, 2021

Casey always treats me like a VIP … entire staff seems very excellence and customer oriented More

by Jblankenstein
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Oct 17, 2021 -

Santa Monica Maserati Alfa Romeo responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Santa Monica Maserati Alfa Romeo FIAT, we look forward to having you as one of our valued customers for many more years to come!

October 13, 2021

I can’t say enough about this place. This dealership got me financed when others couldn’t and at a fair rate. Mike and Steve are just great guys to do business with (no rabbits out the hat). More

by brian@burkhardtcustom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Argos, Casey Obrien, Michael Abogunrin, Steven Marcotte
Oct 14, 2021 -

Santa Monica Maserati Alfa Romeo responded

Brian, Thanks for your feedback on your recent visit to Santa Monica Maserati Alfa Romeo FIAT. I'm glad to hear that Mike and Steve were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

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