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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews

1820 Santa Monica Boulevard

Santa Monica, CA

90404

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909 Reviews of Santa Monica Maserati Alfa Romeo

November 11, 2021

Excellent service provided. All work was done in a timely fashion as promised. Thank you. More

by jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Nov 11, 2021 -

Santa Monica Maserati Alfa Romeo responded

Jeff, Thank you for taking the time to share your feedback with us. Pedro and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 09, 2021

On time, on budget service. Polite and clean area. Unusual experience with owner of previous Alfas. More

by scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Nov 10, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you, Scott! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Santa Monica Maserati Alfa Romeo FIAT.

November 08, 2021

Despite only having one tech available, they did a good job. Nice people to deal with and provided transportation back to my office. More

by GS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ken Moore
Nov 08, 2021 -

Santa Monica Maserati Alfa Romeo responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Santa Monica Maserati Alfa Romeo FIAT, we look forward to having you as one of our valued customers for many more years to come!

November 07, 2021

I have never been treated more poorly by a car dealership in an attempt to make a service appointment. it was actually abusive. I’m less likeky to purchase a FIAT in future as a result, unless I move to anot More

by Paulo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Receptionist - female THE WORST. , Casey Obrien, Ken Moore
Nov 24, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for bringing this to our attention, Paulo, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 06, 2021

Great job. Amazing experience. Would totally get another one from them. Great customer service. Best experience ever More

by David I
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Martin, Casey Obrien, Elena Redkin
Nov 06, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you, David! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Santa Monica Maserati Alfa Romeo FIAT.

November 06, 2021

Great experience buying a Maserati Levante from Maserati Santa Monica. No wonder they are the largest Maserati dealer in Santa Monica. East transaction from start to finish. Best thing I can say is how the More

by MLC0
Recommend Dealer
Yes
Employees Worked With
Alfredo in parts, Eric Martin, Nick Argos, Alex Narin
Nov 06, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new Maserati Levante! All of us at Santa Monica Maserati Alfa Romeo FIAT are glad to have you as a customer.

November 06, 2021

Great and courteous customer service.The staff was very Great and courteous customer service. The staff was very professional and the communication was great. More

by LLNYC18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Samya
Nov 07, 2021 -

Santa Monica Maserati Alfa Romeo responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

November 03, 2021

I dropped my car off for an oil change and maintenance check. I went to pick it up they stated that I had a slow leak from my radiator and wanted to fix my leather dash that was lifting. I had a second op More

by Tamia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pedro Leal
Nov 20, 2021 -

Santa Monica Maserati Alfa Romeo responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. We did get Alfa Romeo to cover half of the repair cost, and we're happy to go over the repairs required with you and show you why its recommended. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 02, 2021

The service and the person who was in charge was so nice and helpful Thank you More

by sophie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Nov 02, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Sophie, and we look forward to working with you again.

October 31, 2021

I was happy with the service it was quick and friendly service that works with my schedule. More

by Tututuliao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Nov 01, 2021 -

Santa Monica Maserati Alfa Romeo responded

We appreciate your business. Our team looks forward to serving you again soon! Thank you for taking the time to leave us a five-star rating.

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