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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews

1820 Santa Monica Boulevard

Santa Monica, CA

90404

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909 Reviews of Santa Monica Maserati Alfa Romeo

November 17, 2021

Ken is so great. He made sure that my experience was perfect. He arranged rides and helped make sure that everything went smoothly More

by STEPHANIE_FEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Moore
Nov 17, 2021 -

Santa Monica Maserati Alfa Romeo responded

We are very happy to hear that Ken provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 17, 2021

The staff are extremely knowledgeable and helpful. The service of my car was done very well. Highly recommend More

by DRNADIAGOEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Nov 17, 2021 -

Santa Monica Maserati Alfa Romeo responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Santa Monica Maserati Alfa Romeo FIAT, we look forward to having you as one of our valued customers for many more years to come!

November 16, 2021

Casey OBrien (Service Advisor) is the BEST! He has great knowledge, is prompt, and efficient. Casey is the reason I take my Fiat to this location. More

by NANCY32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien, Pedro Leal, Ken Moore
Nov 17, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your kind words for Casey, and for taking the time to leave us this wonderful feedback! We look forward to seeing you again!

November 13, 2021

Thanks to Ken the service was great and quick! Also the alfa never looked so good! More

by paulp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien, Pedro Leal, Ken Moore
Nov 13, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Ken delivered such a great experience!

November 12, 2021

The moment that I drove up to check in, I felt welcomed! My service advisor was very nice and professional. Excellent work although a little more than I expected to pay! More

by vlvanity66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Moore
Nov 12, 2021 -

vlvanity66 responded

Good location and excellent customer service!

November 12, 2021

The service department had my vehicle that I've had for a couple months fwhich has issued or 3 days, it was returned in the same condition it was dropped off which was a waste if over 3 hours and my vehicle More

by WHALES72
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Am not sure but Melanie w/"Alfa premium service" failed as well., Ken Moore
Nov 29, 2021 -

Santa Monica Maserati Alfa Romeo responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you

November 12, 2021

Casey was very helpful and informative and my issues were addressed and problems were solved. My visit was very satisfactory. More

by HEDY.EN66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Nov 13, 2021 -

Santa Monica Maserati Alfa Romeo responded

It's great to hear that Casey and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Santa Monica Maserati Alfa Romeo FIAT!

November 11, 2021

The service at Maserati Santa Monica was truly fabulous! Pedro and his team were responsive and efficient; they took excellent care of my GT. I highly recommend this dealership and service team. I will defi More

by suzette999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Nov 11, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your very kind review, Suzette. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Santa Monica Maserati Alfa Romeo FIAT.

November 11, 2021

Had a great experience with the staff. Very professional and knowledgeable. I highly recommend them. More

by Avi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Nov 11, 2021 -

Santa Monica Maserati Alfa Romeo responded

Avi, Thank you for choosing Santa Monica Maserati Alfa Romeo FIAT, your feedback and rating mean a lot to us. We're glad Pedro and our team were able to help, and we hope to see you again!

November 11, 2021

Excellent service! Casey was great, the work was done timely. Thank you for all your help More

by Bejan0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Nov 11, 2021 -

Santa Monica Maserati Alfa Romeo responded

We appreciate your business, Casey and our team looks forward to serving you again soon!

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